Source · SPSO (Scottish Public Services Ombudsman)

Renfrewshire Health and Social Care Partnership

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201804932 Sector Health and Social Care Category care in the community Decided 01 March 2020

Care plan failures Poor health and social care integration

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Summary

Mr C complained that the partnership failed to take reasonable action regarding the installation of a ramp at his home, failed to provide him with reasonable support and failed to appoint him with a reasonable Self-Directed Support (SDS) budget to cover his needs.

We took independent advice from an occupational therapist and a social worker. We found that the partnership acted reasonably regarding the installation of the ramp at Mr C's home and that there was a reasonable level of communication with him about the installation of the ramp and the necessary planning approval required. We also considered that the partnership provided Mr C with reasonable support and the SDS budgets awarded to Mr C were reasonable.

We did not uphold Mr C's complaints.

Other decisions involving Renfrewshire Health and Social Care Par…

Reference	Date	Summary	Outcome
201805026	01 Sep 2020	C complained about the partnership's actions in respect of their parent (A), who they have power of attorney for. Requests …	Upheld
201809429	01 Jun 2020	C, who has a disability, attended hospital to have an operation. C was signed-off as medically fit for discharge, however, …	Not Upheld
201609699	01 Apr 2018	Ms C complained about the care and treatment provided to her son (Mr A) by the partnership after he was …	Upheld

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Renfrewshire Health and Social Care Partnership

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Other decisions involving Renfrewshire Health and Social Care Par…