Home / Sources / Devolved Ombudsmen / 201806328
Index live
Source · SPSO (Scottish Public Services Ombudsman)

Western Isles NHS Board

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201806328 Sector Health Category clinical treatment / diagnosis Decided 01 March 2020

View NHS Western Isles scorecard

Clinical negligence harms learning

Full decision

Summary

Mrs C's complained about the care and treatment provided by the board to her husband (Mr A) over several of years, in a number of respects. Mrs C said that this had an adverse effect on the care provided to Mr A and, as a result, his mental health had suffered.

We took independent advice from an adviser who specialises in psychiatry. We found that the standard of care and provision of treatment was reasonable in all respects and we did not uphold this aspect of the complaint.

Mrs C was also concerned about the way the board had handled her complaint. We found that the board's complaint response reflected the findings of their investigation and was reasonable. Therefore, we did not uphold this aspect of Mrs C's complaint.

Related reading

View Decision Report 201806328 as a PDF (24.04 KB) Updated: March 18, 2020

View original on SPSO (Scottish Publ… website

Other decisions involving Western Isles NHS Board

Reference Date Summary Outcome
202300806 01 Apr 2025 C complained about the standard of surgery and post-operative care that they received when they had an elective operation for … Partly Upheld
202106315 01 Jul 2024 C, an advocacy worker, complained on behalf of the family of A, about a failure to appropriately investigate A’s symptoms, … Upheld
202209846 01 Apr 2024 C complained about the care and treatment that they received from the community mental health team, after C was referred … Upheld
202103246 01 Nov 2023 C complained about the board's decision not to fund the travel and accommodation costs they and their spouse had incurred … Upheld
202104143 01 Jul 2023 C engaged with the board’s mental health services and believed that they had received a diagnosis of Borderline Personality Disorder … Not Upheld
View all decisions for this organisation
Source decision Back to decisions list