Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201808431 | University of the West of Scotland | Education | Upheld | 1 Jul 2020 |
| 201809966 | Fife NHS Board | Health | Partly Upheld | 1 Jul 2020 |
| 201903851 | Wheatley Housing Group Ltd | Local Government | Not Upheld | 1 Jul 2020 |
| 201805985 | Fife NHS Board | Health | Partly Upheld | 1 Jul 2020 |
| 201806550 | Clear Business Water | Water | Not Upheld | 1 Jul 2020 |
| 201805773 | Fife Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Jul 2020 |
| 201810094 | Clear Business Water | Water | Partly Upheld | 1 Jul 2020 |
| 201806997 | Glasgow City Health and Social Care Partnership | Health and Social Care | Upheld | 1 Jul 2020 |
| 201803128 | Lothian NHS Board - Acute Division | Health | Upheld | 1 Jul 2020 |
| 201804428 | Western Isles NHS Board | Health | Upheld | 1 Jul 2020 |
| 201805039 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Jul 2020 |
| 201804269 | A Medical Practice in the Lanarkshire NHS Board area | Health | Not Upheld | 1 Jul 2020 |
| 201709020 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Jul 2020 |
| 201805653 | Lanarkshire NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201900922 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Jul 2020 |
| 201806672 | Lanarkshire NHS Board | Health | Upheld | 1 Jul 2020 |
| 201805473 | Dumfries and Galloway NHS Board | Health | Partly Upheld | 1 Jul 2020 |
| 201808987 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Jul 2020 |
| 201810592 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201908081 | Scottish Courts and Tribunal Service | Scottish Government and Devolved Administration | Partly Upheld | 1 Jul 2020 |
| 201900074 | Scottish Borders Council | Local Government | Not Upheld | 1 Jul 2020 |
| 201902178 | Fife NHS Board | Health | Upheld | 1 Jul 2020 |
| 201807026 | Highland NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201902732 | Forth Valley NHS Board | Health | Not Upheld | 1 Jul 2020 |
| 201901723 | Dumfries and Galloway NHS Board | Health | Not Upheld | 1 Jul 2020 |