Source · SPSO (Scottish Public Services Ombudsman)

A Medical Practice in the Lanarkshire NHS Board area

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201804269 Sector Health Category clinical treatment / diagnosis Decided 01 July 2020

Full decision

Summary

Mrs C complained about the care and treatment of her late son (Mr A). Mrs C complained that Mr A was prescribed drugs that had a damaging effect on his mental state. She considered that the drugs should not have been prescribed in combination, and without appropriate supervision. She raised concerns that she was unable to support Mr A as she was excluded from discussions about his care. It was on record that Mr A did not wish for information about his care to be shared with Mrs C. Mrs C did not consider that Mr A had capacity to make that decision, and felt that the clinicians' duty of care and Mr A's right to life should have overridden any obligations to protect his right to confidentiality.

We took independent medical advice from a GP and a consultant psychiatrist. We found that the drugs prescribed to Mr A are commonly prescribed alongside one another and were an appropriate treatment option. We considered that the monitoring of Mr A's clinical state was reasonable, and that it was appropriate for clinicians to act in line with Mr A's expressed wish for information not to be shared with Mrs C. We found that the assessment of Mr A's capacity appeared reasonable and that Mr A's recorded clinical presentation was not viewed as meeting exceptional circumstances that would have permitted breaching confidentiality.

We did not uphold the complaint.

Related reading

View Decision Report 201804269 as a PDF (24.37 KB) Updated: July 22, 2020

View original on SPSO (Scottish Publ… website

Other decisions involving A Medical Practice in the Lanarkshire N…

Reference Date Summary Outcome
202503266 01 May 2026 C complained about the decision of the practice to remove them from their list and about the way that the … Upheld
202500555 01 Dec 2025 C complained that the practice unreasonably failed to take the appropriate action in response to C's elevated prostate-specific antigen (PSA, … Upheld
202408315 01 Aug 2025 C complained about the care and treatment provided to their late parent (A) by a GP Practice. Following a road … Not Upheld
202408314 01 Aug 2025 C complained about the care and treatment provided to their late parent (A) by a GP Practice when A was … Upheld
202108769 01 Aug 2024 C complained about the care and treatment provided to their late spouse (A) by the practice. A was provisionally diagnosed … Upheld
View all decisions for this organisation