Source · Ombudsman decisions
SPSO Individual Decisions
7,975 total decisions
7,750 investigated
2,225 upheld
54% upheld of investigated
Years: Jun 2011–Jul 2026
7,975 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201907782 | Criminal Injuries Compensation Authority | Scottish Government and Devolved Administration | Upheld | 1 Dec 2020 |
| 201905433 | Tayside NHS Board | Health | Not Upheld | 1 Dec 2020 |
| 202001153 | West Dunbartonshire Council | Local Government | Not Upheld | 1 Dec 2020 |
| 201906045 | Forth Valley NHS Board | Health | Upheld | 1 Dec 2020 |
| 201904161 | Glasgow Life | Local Government | Upheld | 1 Dec 2020 |
| 201809611 | Live Borders | Local Government | Upheld | 1 Dec 2020 |
| 201906496 | Tayside NHS Board | Health | Upheld | 1 Dec 2020 |
| 201906783 | Forth Valley NHS Board | Health | Not Upheld | 1 Dec 2020 |
| 201905289 | Forth Valley NHS Board | Health | Upheld | 1 Dec 2020 |
| 201903690 | Western Isles NHS Board | Health | Upheld | 1 Dec 2020 |
| 201903553 | Tayside NHS Board | Health | Not Upheld | 1 Dec 2020 |
| 201902071 | Forth Valley NHS Board | Health | Not Upheld | 1 Dec 2020 |
| 201902465 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Dec 2020 |
| 201900907 | Lanarkshire NHS Board | Health | Upheld | 1 Dec 2020 |
| 201803447 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Dec 2020 |
| 201905597 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Dec 2020 |
| 201900317 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Dec 2020 |
| 201900616 | University of Glasgow | Education | Upheld | 1 Dec 2020 |
| 201900063 | East Lothian Council | Local Government | Upheld | 1 Dec 2020 |
| 201905237 | Aberdeen City Council | Local Government | Not Upheld | 1 Dec 2020 |
| 201903840 | Comhairle nan Eilean Siar | Local Government | Upheld | 1 Dec 2020 |
| 201902618 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Dec 2020 |
| 201905582 | Perth and Kinross Council | Local Government | Partly Upheld | 1 Dec 2020 |
| 201903967 | West Lothian Council | Local Government | Partly Upheld | 1 Dec 2020 |
| 201901549 | East Lothian Council | Local Government | Not Upheld | 1 Dec 2020 |