Source · SPSO (Scottish Public Services Ombudsman)

West Dunbartonshire Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 202001153 Sector Local Government Category Applications / allocations / transfers / exchanges Decided 01 December 2020

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Weak Government Accountability & Scrutiny

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Summary

C and their family applied to West Dunbartonshire Council for housing. The council assessed C’s application and awarded 115 points. They said that C qualified for a four-bedroom property.

C said the council had not properly assessed their housing application. They said they required a five-bedroom property and the council had not properly assessed their medical needs.

We found that the points allocated to C were in line with the council’s policy. The allocation of medical points was based on the assessment of an occupational therapist (a method of helping people who have been ill or injured to develop skills or get skills back by giving them certain activities to do - OT) and their assessed was reviewed by a second OT. We therefore did not uphold C's complaint.

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Reference	Date	Summary	Outcome
202503012	01 May 2026	C complained about events at their child (A)'s school, in relation to suspected candidate malpractice and subsequent investigations into the …	Upheld
202310193	01 Jul 2025	C is a council tenant and lives with their family. C complained that the property they were living in suffered …	Upheld
202303409	01 Jun 2025	C complained that the council failed to deal with concerns that they raised about alleged anti-social behaviour (ASB) involving a …	Upheld
202210170	01 Apr 2024	C complained about the fitting of new windows to their property. C said there was wind, water, and noise ingress …	Resolved / Early Resolution
202005474	01 Oct 2023	C complained that the council failed to undertake a proper assessment of them as a prospective adoptive parent for a …	Not Upheld

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West Dunbartonshire Council

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