Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 202002557 | Ayrshire and Arran NHS Board | Health | Upheld | 1 Nov 2021 |
| 202001654 | Borders NHS Board | Health | Upheld | 1 Oct 2021 |
| 202001026 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Oct 2021 |
| 201906625 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Oct 2021 |
| 201901140 | Fife NHS Board | Health | Not Upheld | 1 Oct 2021 |
| 201908092 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Oct 2021 |
| 202001199 | Lanarkshire NHS Board | Health | Not Upheld | 1 Oct 2021 |
| 201910974 | Argyll and Bute Health and Social Care Partnership | Health and Social Care | Upheld | 1 Oct 2021 |
| 201904853 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Upheld | 1 Oct 2021 |
| 201910303 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Oct 2021 |
| 202002684 | A Medical Practice in the Fife NHS Board area | Health | Upheld | 1 Oct 2021 |
| 202003157 | Aberdeen City Health and Social Care Partnership | Health and Social Care | Upheld | 1 Oct 2021 |
| 202001741 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Oct 2021 |
| 201805182 | University of St Andrews | Education | Upheld | 1 Oct 2021 |
| 201908612 | North Lanarkshire Council | Local Government | Not Upheld | 1 Oct 2021 |
| 201903189 | Scottish Prison Service | Prisons | Not Upheld | 1 Oct 2021 |
| 201905325 | Renfrewshire Council | Local Government | Not Upheld | 1 Oct 2021 |
| 201901872 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Oct 2021 |
| 201901939 | A Medical Practice in the Borders NHS Board area | Health | Not Upheld | 1 Oct 2021 |
| 201902531 | Castle Water Ltd | Water | Upheld | 1 Oct 2021 |
| 201911424 | Falkirk Council | Local Government | Upheld | 1 Oct 2021 |
| 201810789 | The City of Edinburgh Council | Local Government | Upheld | 1 Oct 2021 |
| 201903741 | Scottish Water | Water | Not Upheld | 1 Oct 2021 |
| 202003625 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Oct 2021 |
| 201904735 | Grampian NHS Board | Health | Not Upheld | 1 Sep 2021 |