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SPSO (Scottish Public Services Ombudsman) decision

Greater Glasgow and Clyde NHS Board - Acute Services Division

Decided 1 December 2021 Reference 202000612 Outcome: Not Upheld Sector: Health Category: Clinical treatment / diagnosis Body on this site: NHS Greater Glasgow & Clyde

Original decision on the SPSO (Scottish Public Services Ombudsman) website ↗ All SPSO decisions

Themes assigned by this site (AI-generated): Clinical negligence harms learning

Full decision

Decision (the SPSO's words)

Summary

C complained about the care and treatment they received from the board for their hearing problems, and for their problems of dizziness/loss of balance.

We took independent advice from an ear nose and throat (ENT) specialist. We found that C's hearing problems were investigated appropriately and they were given multiple repeated investigations. We also found that appropriate steps were taken to investigate C's problems of dizziness/loss of balance. Therefore, we did not uphold C's complaints.

Related reading

View Decision Report 202000612 as a PDF (23.93 KB) Updated: December 22, 2021

From: SPSO (Scottish Public Services Ombudsman), decision 202000612, 1 December 2021