Source · SPSO (Scottish Public Services Ombudsman)

Comhairle nan Eilean Siar

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201911779 Sector Local Government Category assessments / self-directed support Decided 01 November 2021

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Care plan failures

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Summary

C, a support and advocacy worker, complained on behalf of the late A and their family. A had complex care needs and lived at home. C complained that the council failed to deliver an appropriate care plan to meet A's assessed and eligible needs.

We took independent advice from a social worker. We found that the council took reasonable action to assess A's care needs, in line with relevant guidance and policies. We considered that the council took reasonable action to deliver a care plan to meet A's needs. Therefore, we did not uphold the complaint.

Other decisions involving Comhairle nan Eilean Siar

Reference	Date	Summary	Outcome
202000231	01 May 2022	C is an advocate for A who is a parent of child B. C complained to the Comhairle about the …	Upheld
201903840	01 Dec 2020	C, parents to two children with additional support needs, complained about the social work service provided by the council. C …	Upheld
201502504	01 Feb 2016	Mrs C complained about the council's handling of her social work complaint. We found that the council did not follow …	Upheld
201402826	01 Oct 2015	Ms C built a new house. A planning application was submitted for another new house to be built on the …	Partly Upheld
201405722	01 Jul 2015	Miss C complained that the council had failed to provide her with a reasonable explanation about the overpayment to her …	Upheld

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Comhairle nan Eilean Siar

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