Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201804356 | Scottish Prison Service | Prisons | Withdrawn | 1 Aug 2019 |
| 201809490 | Scottish Prison Service | Prisons | Resolved / Early Resolution | 1 Jun 2019 |
| 201706971 | Scottish Prison Service | Prisons | Upheld | 1 Jun 2019 |
| 201802883 | Scottish Prison Service | Prisons | Not Upheld | 1 May 2019 |
| 201707720 | Scottish Prison Service | Prisons | Not Upheld | 1 Apr 2019 |
| 201805484 | Scottish Prison Service | Prisons | Partly Upheld | 1 Mar 2019 |
| 201607622 | Scottish Prison Service | Prisons | Partly Upheld | 1 Feb 2019 |
| 201800301 | Scottish Prison Service | Prisons | Upheld | 1 Feb 2019 |
| 201709050 | Scottish Prison Service | Prisons | Partly Upheld | 1 Jan 2019 |
| 201801143 | Scottish Prison Service | Prisons | Not Upheld | 1 Jan 2019 |
| 201602161 | Scottish Prison Service | Prisons | Upheld | 1 Jan 2019 |
| 201707695 | Scottish Prison Service | Prisons | Upheld | 1 Dec 2018 |
| 201800693 | Scottish Prison Service | Prisons | Partly Upheld | 1 Dec 2018 |
| 201802923 | Scottish Prison Service | Prisons | Resolved / Early Resolution | 1 Dec 2018 |
| 201707592 | Scottish Prison Service | Prisons | Upheld | 1 Dec 2018 |
| 201801850 | Scottish Prison Service | Prisons | Upheld | 1 Dec 2018 |
| 201704678 | Scottish Prison Service | Prisons | Upheld | 1 Nov 2018 |
| 201704839 | Scottish Prison Service | Prisons | Not Upheld | 1 Oct 2018 |
| 201709257 | Scottish Prison Service | Prisons | Not Upheld | 1 Sep 2018 |
| 201708346 | Scottish Prison Service | Prisons | Not Upheld | 1 Aug 2018 |
| 201701060 | Scottish Prison Service | Prisons | Upheld | 1 Jul 2018 |
| 201608784 | Scottish Prison Service | Prisons | Upheld | 1 May 2018 |
| 201609718 | Scottish Prison Service | Prisons | Not Upheld | 1 May 2018 |
| 201704086 | Scottish Prison Service | Prisons | Not Upheld | 1 Mar 2018 |
| 201700223 | Scottish Prison Service | Prisons | Not Upheld | 1 Jan 2018 |