Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 201809490 Sector Prisons Category bullying / victimisation Decided 01 June 2019

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Summary

Miss C complained to us about the response she received from the Scottish Prison Service (SPS) in relation to a complaint she made about a prison officer. During our investigation, the SPS agreed to issue a revised response to Miss C's complaint. We considered that this response adequately addressed the issues she had raised and that it resolved the complaint. We closed the complaint for this reason.

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View Decision Report 201809490 as a PDF (23.49 KB) Updated: June 19, 2019

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