Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201709257 Sector Prisons Category complaints handling Decided 01 September 2018

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Complaint record keeping failures

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Mr C complained that the Scottish Prison Service (SPS) made inaccurate statements about him in a letter. Mr C disagreed with views expressed by prison staff that were repeated in the letter.

We found that records provided by the SPS supported the content of the letter. While we noted Mr C’s disagreement with the opinions of SPS staff as repeated in the letter and Mr C’s reasons for disagreeing, his disagreement was not itself evidence of maladministration on the part of the SPS. We, therefore, did not uphold Mr C’s complaint.

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