Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201502258 | Scottish Ambulance Service | Health | Not Upheld | 1 Jan 2016 |
| 201503004 | Falkirk Council | Local Government | Not Upheld | 1 Jan 2016 |
| 201502273 | Aberdeenshire Council | Local Government | Not Upheld | 1 Jan 2016 |
| 201404445 | The Highland Council | Local Government | Partly Upheld | 1 Jan 2016 |
| 201404639 | Lothian NHS Board | Health | Partly Upheld | 1 Jan 2016 |
| 201404480 | Scottish Prison Service | Prisons | Not Upheld | 1 Jan 2016 |
| 201404857 | Lothian NHS Board | Health | Upheld | 1 Jan 2016 |
| 201404967 | Business Stream | Water | Resolved / Early Resolution | 1 Jan 2016 |
| 201405112 | The City of Edinburgh Council | Local Government | Upheld | 1 Jan 2016 |
| 201405525 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jan 2016 |
| 201405612 | Queen Margaret University | Education | Partly Upheld | 1 Jan 2016 |
| 201504022 | Highland NHS Board | Health | Not Upheld | 1 Jan 2016 |
| 201405645 | Ayrshire and Arran NHS Board | Health | Not Upheld | 1 Jan 2016 |
| 201407186 | A Medical Practice in the Western Isles NHS Board area | Health | Upheld | 1 Jan 2016 |
| 201407901 | Lanarkshire NHS Board | Health | Withdrawn | 1 Jan 2016 |
| 201405808 | Linstone Housing Association Ltd | Local Government | Not Upheld | 1 Jan 2016 |
| 201406218 | Grampian NHS Board | Health | Partly Upheld | 1 Jan 2016 |
| 201406257 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Jan 2016 |
| 201404543 | Aberdeenshire Council | Local Government | Not Upheld | 1 Jan 2016 |
| 201405142 | Perth and Kinross Council | Local Government | Upheld | 1 Jan 2016 |
| 201502550 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Jan 2016 |
| 201405047 | Argyll and Bute Council | Local Government | Not Upheld | 1 Jan 2016 |
| 201502050 | A Medical Practice in the Highland NHS Board area | Health | Not Upheld | 1 Jan 2016 |
| 201501395 | University of Edinburgh | Education | Not Upheld | 1 Jan 2016 |
| 201407037 | Scottish Environment Protection Agency | Scottish Government and Devolved Administration | Partly Upheld | 1 Jan 2016 |