Source · SPSO (Scottish Public Services Ombudsman)

A Medical Practice in the Greater Glasgow and Clyde NHS Board area

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201502550 Sector Health Category clinical treatment / diagnosis Decided 01 January 2016

Clinical negligence harms learning Complaint record keeping failures

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Summary

Mrs C complained on behalf of her sister (Miss A) about care received from her GP practice on two occasions. Mrs C complained that the practice did not thoroughly investigate Miss A's symptoms and did not provide reasonable treatment.

We took independent advice from a medical adviser. The adviser said that, based on the consultation notes, the care Miss A received was of a reasonable standard, and we did not uphold the complaint.

Other decisions involving A Medical Practice in the Greater Glasg…

Reference	Date	Summary	Outcome
202502789	01 Jun 2026	C complained that they were unreasonably removed from the practice list. Practices are entitled to remove patients from their lists …	Upheld
202501958	01 Jun 2026	C complained about the actions taken by a GP after attending the practice with sudden hearing loss. The GP initially …	Not Upheld
202403301	01 Oct 2025	C had concerns about the care and treatment that their late parent (A) received from the practice. At the time …	Partly Upheld
202309340	01 Jun 2025	C complained about the care and treatment provided to their late parent (A). A had a terminal illness and was …	Upheld
202310446	01 Mar 2025	C complained about the care and treatment that their adult child (A) received from the practice following their discharge from …	Upheld

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A Medical Practice in the Greater Glasgow and Clyde NHS Board area

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Summary

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Other decisions involving A Medical Practice in the Greater Glasg…