Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201500033 | Scottish Prison Service | Prisons | Withdrawn | 1 May 2016 |
| 201406482 | Glasgow City Council | Local Government | Partly Upheld | 1 May 2016 |
| 201406363 | Aberdeenshire Council | Local Government | Partly Upheld | 1 May 2016 |
| 201406197 | Falkirk Council | Local Government | Not Upheld | 1 Mar 2016 |
| 201502431 | Scottish Prison Service | Prisons | Upheld | 1 Mar 2016 |
| 201502712 | Inverclyde Council | Local Government | Upheld | 1 Mar 2016 |
| 201502211 | Fife Council | Local Government | Not Upheld | 1 Mar 2016 |
| 201404803 | Shetland Islands Council | Local Government | Not Upheld | 1 Mar 2016 |
| 201405563 | Borders NHS Board | Health | Partly Upheld | 1 Mar 2016 |
| 201405636 | Forth Valley NHS Board | Health | Upheld | 1 Mar 2016 |
| 201404357 | Grampian NHS Board | Health | Partly Upheld | 1 Mar 2016 |
| 201404546 | Lanarkshire NHS Board | Health | Not Upheld | 1 Mar 2016 |
| 201404550 | Scottish Qualifications Authority | Scottish Government and Devolved Administration | Not Upheld | 1 Mar 2016 |
| 201502798 | Lanarkshire NHS Board | Health | Not Upheld | 1 Mar 2016 |
| 201502795 | Grampian NHS Board | Health | Not Upheld | 1 Mar 2016 |
| 201502101 | Dumfries and Galloway Council | Local Government | Not Upheld | 1 Mar 2016 |
| 201504252 | Grampian NHS Board | Health | Not Upheld | 1 Mar 2016 |
| 201501740 | A Medical Practice in the Highland NHS Board area | Health | Not Upheld | 1 Mar 2016 |
| 201501401 | Business Stream | Water | Upheld | 1 Mar 2016 |
| 201500366 | Business Stream | Water | Resolved / Early Resolution | 1 Mar 2016 |
| 201504188 | A Medical Practice in the Lanarkshire NHS Board area | Health | Upheld | 1 Mar 2016 |
| 201502370 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Mar 2016 |
| 201502086 | Forth Valley NHS Board | Health | Upheld | 1 Mar 2016 |
| 201502023 | Dundee City Council | Local Government | Partly Upheld | 1 Mar 2016 |
| 201502253 | Scottish Prison Service | Prisons | Partly Upheld | 1 Mar 2016 |