Source · SPSO (Scottish Public Services Ombudsman)

Business Stream

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 201500366 Sector Water Category meter reading Decided 01 March 2016

Complaint record keeping failures

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Summary

Mr C complained to Business Stream about water charges at his business premises. For a period of time, meter readers advised Business Steam that they were unable to access the water meter at the premises. Once access was gained, a bill was issued covering the period from February 2009 to October 2013. Mr C disputed the bill as he said that the usage was far higher than normal for his business. He also complained that Business Stream had not taken reasonable steps to read the meter regularly and as such, they had failed to identify the problem at an early stage.

During our investigation of this case, Mr C's complaints were resolved by Business Stream to his satisfaction.

Other decisions involving Business Stream

Reference	Date	Summary	Outcome
202101632	01 Mar 2023	C complained about Business Stream's communication regarding their account. There was also disagreement between C and Business Stream over the …	Resolved / Early Resolution
202103298	01 Nov 2022	C runs a small business and was unhappy with the way Business Stream managed their account. In particular, C was …	Upheld
201900738	01 Dec 2021	C complained that Business Stream had not billed their business accurately. C said that they had been told by an …	Not Upheld
201806006	01 Jul 2021	C purchased a former business premises for conversion to domestic property. At the time of the original purchase the business …	Resolved / Early Resolution
201808488	01 Nov 2020	Mr C complained that Business Stream incorrectly arranged for a meter to be installed at a vacant property belonging to …	Not Upheld

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Business Stream

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