Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201600674 | A Medical Practice in the Lothian NHS Board area | Health | Not Upheld | 1 Nov 2016 |
| 201508343 | Fife NHS Board | Health | Upheld | 1 Nov 2016 |
| 201508297 | Tayside NHS Board | Health | Not Upheld | 1 Nov 2016 |
| 201508086 | Highland NHS Board | Health | Partly Upheld | 1 Nov 2016 |
| 201508511 | Fife NHS Board | Health | Not Upheld | 1 Oct 2016 |
| 201508599 | Lothian NHS Board | Health | Not Upheld | 1 Oct 2016 |
| 201508205 | A Housing Association | Local Government | Upheld | 1 Oct 2016 |
| 201508084 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Oct 2016 |
| 201508695 | Greater Glasgow and Clyde NHS Board | Health | Upheld | 1 Oct 2016 |
| 201508748 | A Dentist in the Borders NHS Board area | Health | Withdrawn | 1 Oct 2016 |
| 201508379 | A Medical Practice in the Lothian NHS Board area | Health | Not Upheld | 1 Oct 2016 |
| 201507744 | Scottish Prison Service | Prisons | Not Upheld | 1 Oct 2016 |
| 201508386 | Dundee City Council | Local Government | Not Upheld | 1 Oct 2016 |
| 201600041 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Oct 2016 |
| 201508088 | Care Inspectorate | Scottish Government and Devolved Administration | Upheld | 1 Oct 2016 |
| 201600684 | Castlehill Housing Association Ltd | Local Government | Not Upheld | 1 Oct 2016 |
| 201600866 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Oct 2016 |
| 201508025 | A Dentist in the Tayside NHS Board area | Health | Not Upheld | 1 Oct 2016 |
| 201601079 | Lanarkshire NHS Board | Health | Upheld | 1 Oct 2016 |
| 201508841 | A Medical Practice in the Ayrshire and Arran NHS Board area | Health | Partly Upheld | 1 Oct 2016 |
| 201508798 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Oct 2016 |
| 201508908 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Oct 2016 |
| 201507571 | Forth Valley NHS Board | Health | Upheld | 1 Oct 2016 |
| 201507715 | Forth Valley NHS Board | Health | Upheld | 1 Oct 2016 |
| 201507975 | The City of Edinburgh Council | Local Government | Upheld | 1 Oct 2016 |