Source · SPSO (Scottish Public Services Ombudsman)

Castlehill Housing Association Ltd

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201600684 Sector Local Government Category applications, allocations, transfers & exchanges Decided 01 October 2016

Local housing allowance re-freeze

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Summary

Mr C complained to us on behalf of his sister (Miss A), a housing association tenant. He complained that the association unreasonably withdrew an offer of housing from her.

We found that the association had asked Miss A to contact them as she was being considered for a property. When Miss A contacted the association she told them that her circumstances had changed. The process was therefore stopped at that point – without an offer of housing being made – so that Miss A could let the association know about these changes and allow them to be assessed.

As there were was no evidence of an offer being made we did not uphold the complaint.

Other decisions involving Castlehill Housing Association Ltd

Reference	Date	Summary	Outcome
202103075	01 May 2023	C complained that the association did not respond reasonably to reports of anti-social behaviour C made about a neighbouring tenant …	Upheld
201605546	01 Dec 2017	Mr C complained about rechargeable repairs he was billed for after he vacated his tenancy. Under the terms of his …	Not Upheld
201508704	01 Oct 2016	Mr and Mrs C's washing machine failed and caused a flood to their downstairs neighbour's flat. Both Mr and Mrs …	Resolved / Early Resolution
201301787	01 Jan 2014	Mr C complained that a housing association staff member had given confidential information about him to a neighbour, and complained …	Partly Upheld

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Castlehill Housing Association Ltd

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Other decisions involving Castlehill Housing Association Ltd