Source · Ombudsman decisions
SPSO Individual Decisions
7,970 total decisions
7,745 investigated
2,223 upheld
54% upheld of investigated
Years: Jun 2011–Jun 2026
7,970 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201600399 | Lothian NHS Board | Health | Not Upheld | 1 Dec 2016 |
| 201601310 | A Dentist in the Highland NHS Board area | Health | Not Upheld | 1 Dec 2016 |
| 201600303 | A Medical Practice in the Lothian NHS Board area | Health | Not Upheld | 1 Dec 2016 |
| 201508222 | Grampian NHS Board | Health | Not Upheld | 1 Nov 2016 |
| 201507682 | Business Stream | Water | Partly Upheld | 1 Nov 2016 |
| 201507638 | Lothian NHS Board | Health | Upheld | 1 Nov 2016 |
| 201507788 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Nov 2016 |
| 201507701 | Edinburgh College | Education | Partly Upheld | 1 Nov 2016 |
| 201507843 | Borders NHS Board | Health | Not Upheld | 1 Nov 2016 |
| 201508343 | Fife NHS Board | Health | Upheld | 1 Nov 2016 |
| 201508297 | Tayside NHS Board | Health | Not Upheld | 1 Nov 2016 |
| 201508677 | Midlothian Council | Local Government | Not Upheld | 1 Nov 2016 |
| 201507822 | A Dentist in the Lothian NHS Board area | Health | Not Upheld | 1 Nov 2016 |
| 201508616 | A Medical Practice in the Lanarkshire NHS Board area | Health | Partly Upheld | 1 Nov 2016 |
| 201603209 | Scottish Prison Service | Prisons | Not Upheld | 1 Nov 2016 |
| 201602009 | A Medical Practice in the Lothian NHS Board area | Health | Partly Upheld | 1 Nov 2016 |
| 201600464 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Nov 2016 |
| 201508880 | Highland NHS Board | Health | Upheld | 1 Nov 2016 |
| 201507666 | Scottish Ambulance Service | Health | Upheld | 1 Nov 2016 |
| 201508086 | Highland NHS Board | Health | Partly Upheld | 1 Nov 2016 |
| 201508213 | Lothian NHS Board | Health | Partly Upheld | 1 Nov 2016 |
| 201507834 | Forth Valley NHS Board | Health | Not Upheld | 1 Nov 2016 |
| 201508329 | Business Stream | Water | Partly Upheld | 1 Nov 2016 |
| 201508857 | A Dentist in the Lothian NHS Board area | Health | Upheld | 1 Nov 2016 |
| 201507832 | West College Scotland | Education | Upheld | 1 Nov 2016 |