Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201700087 | Stirling Council | Local Government | Partly Upheld | 1 Jan 2018 |
| 201606239 | Lothian NHS Board - Acute Division | Health | Not Upheld | 1 Jan 2018 |
| 201605572 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Not Upheld | 1 Jan 2018 |
| 201609429 | Scottish Government | Scottish Government | Not Upheld | 1 Jan 2018 |
| 201700208 | Lanarkshire NHS Board | Health | Not Upheld | 1 Jan 2018 |
| 201608813 | Grampian NHS Board | Health | Partly Upheld | 1 Jan 2018 |
| 201605336 | University of Strathclyde | Education | Not Upheld | 1 Jan 2018 |
| 201608503 | Scottish Prison Service | Prisons | Not Upheld | 1 Jan 2018 |
| 201606186 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Jan 2018 |
| 201608106 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Jan 2018 |
| 201608864 | Glasgow City Council | Local Government | Not Upheld | 1 Jan 2018 |
| 201609335 | Fife Council | Local Government | Not Upheld | 1 Jan 2018 |
| 201700223 | Scottish Prison Service | Prisons | Not Upheld | 1 Jan 2018 |
| 201702683 | Golden Jubilee National Hospital | Health | Upheld | 1 Jan 2018 |
| 201700795 | East Dunbartonshire Council | Local Government | Not Upheld | 1 Jan 2018 |
| 201605386 | Glasgow City Council | Local Government | Not Upheld | 1 Jan 2018 |
| 201605878 | Aberdeen City Council | Local Government | Not Upheld | 1 Jan 2018 |
| 201607207 | East Renfrewshire Council | Local Government | Not Upheld | 1 Jan 2018 |
| 201703520 | Scottish Ambulance Service | Health | Not Upheld | 1 Jan 2018 |
| 201606971 | Shetland NHS Board | Health | Partly Upheld | 1 Jan 2018 |
| 201702492 | A Dentist in the Ayrshire and Arran NHS Board area | Health | Not Upheld | 1 Jan 2018 |
| 201700720 | University of the West of Scotland | Education | Upheld | 1 Jan 2018 |
| 201606388 | A Medical Practice in the Grampian NHS Board area | Health | Not Upheld | 1 Jan 2018 |
| 201608934 | The Moray Council | Local Government | Upheld | 1 Jan 2018 |
| 201701236 | The City of Edinburgh Council | Local Government | Upheld | 1 Jan 2018 |