Source · SPSO (Scottish Public Services Ombudsman)

Scottish Prison Service

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201608503 Sector Prisons Category progression Decided 01 January 2018

View Scottish Prison Service scorecard

Full decision

Summary

Mr C complained that the Scottish Prison Service (SPS) did their assessment of the programmes he was to complete in prison without considering all of the relevant information. He was also unhappy that they had cancelled some of his parent and child visits, which he felt had been unreasonable.

We considered the administrative handling of SPS's programmes assessment. That is because we are not a route for prisoners to appeal SPS's decisions about the programmes they are to complete. We looked at the evidence and it indicated that SPS had handled the matter in line with the relevant guidance. They had recorded the matters they had considered, the evidence reflected the information detailed in the guidance, and there was nothing to indicate that they had failed to consider relevant information. On that basis, we did not uphold Mr C's first complaint.

In terms of Mr C's visits, SPS confirmed that parent and child visits supplemented the visits he was entitled to receive under the prison rules. The paperwork indicated that several steps had to be taken before a prisoner was registered for the parent and child scheme. Mr C had wrongly been put on the scheme before those steps were complete, which was why his visit had been cancelled. SPS had acknowledged and apologised to Mr C for that error. By the time another visit was cancelled several months later, it was because all parent and child visits in a specific session were cancelled for operational reasons and it had not been Mr C's visit that was cancelled specifically on this occasion. We noted that Mr C remained registered for the scheme and could book future visits. Viewed as a whole, the evidence indicated that SPS had made decisions they were entitled to have made, that they explained their reasons to Mr C and that they had apologised for their initial error. We did not uphold this complaint.

Related reading

View Decision Report 201608503 as a PDF (11.43 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Scottish Prison Service

Reference Date Summary Outcome
202412046 01 Feb 2026 C complained that the Scottish Prison Service (SPS) failed to follow the appropriate procedure after they removed C from association … Upheld
202401074 01 Nov 2025 C complained that the Scottish Prison Service (SPS) failed to take reasonable steps to ensure that they had prompt access … Upheld
202303295 01 Mar 2025 C complained that the Scottish Prison Service (SPS) failed to appropriately investigate their lost property claim. C submitted a claim … Upheld
202006807 01 Sep 2022 C complained about the handing of their Internal Case Management (ICM) case conference. C was unhappy that the Scottish Prison … Partly Upheld
202001300 01 Sep 2022 Ms C provided her express consent for her pronouns to be used for this publication. Ms C complained about matters … Partly Upheld
View all decisions for this organisation