Source · Ombudsman decisions
SPSO Individual Decisions
7,989 total decisions
7,763 investigated
2,234 upheld
54% upheld of investigated
Years: Jun 2011–Aug 2026
7,989 published decisions from the Scottish Public Services Ombudsman. The Scottish Public Services Ombudsman investigates complaints about public services in Scotland — councils, the NHS, housing associations, and Scottish Government agencies. Source: spso.org.uk.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| 201703557 | Grampian NHS Board | Health | Upheld | 1 Feb 2018 |
| 201606972 | Fife NHS Board | Health | Not Upheld | 1 Feb 2018 |
| 201704147 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Upheld | 1 Feb 2018 |
| 201703176 | North Ayrshire Health and Social Care Partnership | Health and Social Care | Not Upheld | 1 Feb 2018 |
| 201608465 | Melville Housing Association Ltd | Local Government | Not Upheld | 1 Feb 2018 |
| 201607200 | Fife NHS Board | Health | Partly Upheld | 1 Feb 2018 |
| 201700043 | Lothian NHS Board - Acute Division | Health | Partly Upheld | 1 Feb 2018 |
| 201702016 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Health | Partly Upheld | 1 Feb 2018 |
| 201609648 | Greater Glasgow and Clyde NHS Board | Health | Not Upheld | 1 Feb 2018 |
| 201609301 | Lanarkshire NHS Board | Health | Not Upheld | 1 Feb 2018 |
| 201608263 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Health | Not Upheld | 1 Feb 2018 |
| 201608046 | The Moray Council | Local Government | Partly Upheld | 1 Feb 2018 |
| 201608032 | The City of Edinburgh Council | Local Government | Not Upheld | 1 Feb 2018 |
| 201608384 | Lanarkshire NHS Board | Health | Upheld | 1 Feb 2018 |
| 201700896 | Glasgow Kelvin College | Education | Not Upheld | 1 Feb 2018 |
| 201607409 | Grampian NHS Board | Health | Partly Upheld | 1 Feb 2018 |
| 201702396 | Glasgow City Council | Local Government | Partly Upheld | 1 Feb 2018 |
| 201606182 | Heriot-Watt University | Education | Upheld | 1 Jan 2018 |
| 201605947 | Lanarkshire NHS Board | Health | Partly Upheld | 1 Jan 2018 |
| 201606388 | A Medical Practice in the Grampian NHS Board area | Health | Not Upheld | 1 Jan 2018 |
| 201608503 | Scottish Prison Service | Prisons | Not Upheld | 1 Jan 2018 |
| 201608864 | Glasgow City Council | Local Government | Not Upheld | 1 Jan 2018 |
| 201609335 | Fife Council | Local Government | Not Upheld | 1 Jan 2018 |
| 201700223 | Scottish Prison Service | Prisons | Not Upheld | 1 Jan 2018 |
| 201702683 | Golden Jubilee National Hospital | Health | Upheld | 1 Jan 2018 |