Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202102508 | Aneurin Bevan University Health Board | Health | Upheld | 10 Feb 2023 |
| PSOW-202103377 | Betsi Cadwaladr University Health Board | Health | Upheld | 10 Feb 2023 |
| PSOW-202005643 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Upheld | 10 Feb 2023 |
| PSOW-202205115 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 10 Feb 2023 |
| PSOW-202205775 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 10 Feb 2023 |
| PSOW-202103268 | Peniel House Care Home | Not Upheld | 10 Feb 2023 | |
| PSOW-202104192 | Betsi Cadwaladr University Health Board | Health | Upheld | 10 Feb 2023 |
| PSOW-202206126 | Brecon Beacons National Park Authority | Upheld | 10 Feb 2023 | |
| PSOW-202206521 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 10 Feb 2023 |
| PSOW-202205106 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 10 Feb 2023 |
| PSOW-202205513 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 10 Feb 2023 |
| PSOW-202206465 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 10 Feb 2023 |
| PSOW-202206130 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 10 Feb 2023 |
| PSOW-202206155 | United Welsh Housing Association | Housing | Resolved / Early Resolution | 10 Feb 2023 |
| PSOW-202206299 | Hafod Housing Association | Housing | Upheld | 10 Feb 2023 |
| PSOW-202105780 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 10 Feb 2023 |
| PSOW-202203363 | A Dental Practice in the area of Cardiff and Vale University Health Board | Health | Other | 10 Feb 2023 |
| PSOW-202205550 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 10 Feb 2023 |
| PSOW-202205559 | Powys County Council | Local Government | Resolved / Early Resolution | 10 Feb 2023 |
| PSOW-202205450 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 10 Feb 2023 |
| PSOW-202204444 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 10 Feb 2023 |
| PSOW-202206161 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 Feb 2023 |
| PSOW-202205532 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 Feb 2023 |
| PSOW-202101865 | North Wales Housing | Housing | Upheld | 10 Feb 2023 |
| PSOW-202203932 | Flintshire County Council | Local Government | Resolved / Early Resolution | 10 Feb 2023 |