Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202203963 | Hywel Dda University Health Board | Health | Upheld | 19 Mar 2024 |
| PSOW-202207226 | Aneurin Bevan University Health Board | Health | Upheld | 15 Mar 2024 |
| PSOW-202309208 | Powys County Council | Local Government | Resolved / Early Resolution | 15 Mar 2024 |
| PSOW-202205258 | Aneurin Bevan University Health Board | Health | Upheld | 15 Mar 2024 |
| PSOW-202301971 | Cardiff and Vale University Health Board | Health | Other | 15 Mar 2024 |
| PSOW-202200680 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 15 Mar 2024 |
| PSOW-202205408 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 15 Mar 2024 |
| PSOW-202207136 | Cardiff and Vale University Health Board | Health | Upheld | 14 Mar 2024 |
| PSOW-202309293 | Neath Port Talbot Council | Health | Resolved / Early Resolution | 14 Mar 2024 |
| PSOW-202202695 | Betsi Cadwaladr University Health Board | Health | Upheld | 14 Mar 2024 |
| PSOW-202306840 | Health Education and Improvement Wales | Health | Upheld | 13 Mar 2024 |
| PSOW-202309305 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Mar 2024 |
| PSOW-202207025/202106268 | Aberystwyth Town Council | Local Government | Other | 13 Mar 2024 |
| PSOW-202303749 | Aneurin Bevan University Health Board | Health | Upheld | 13 Mar 2024 |
| PSOW-202208529 | Velindre University NHS Trust | Health | Withdrawn | 13 Mar 2024 |
| PSOW-202104884 | Betsi Cadwaladr University Health Board | Health | Upheld | 13 Mar 2024 |
| PSOW-202106970 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Not Upheld | 13 Mar 2024 |
| PSOW-202108288 | A GP Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 13 Mar 2024 |
| PSOW-202300012 | Betsi Cadwaladr University Health Board | Health | Upheld | 12 Mar 2024 |
| PSOW-202306657 | Cardiff and Vale University Health Board | Health | Not Upheld | 12 Mar 2024 |
| PSOW-202309055 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 12 Mar 2024 |
| PSOW-202207759 | Hywel Dda University Health Board | Health | Upheld | 12 Mar 2024 |
| PSOW-202309098 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 11 Mar 2024 |
| PSOW-202203308 | Llantilio Pertholey Community Council | Local Government | Other | 11 Mar 2024 |
| PSOW-202300537 | Cardiff and Vale University Health Board | Health | Upheld | 11 Mar 2024 |