Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202309102 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 17 Apr 2024 |
| PSOW-202301824 | Cardiff and Vale University Health Board | Health | Not Upheld | 15 Apr 2024 |
| PSOW-202310242 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 15 Apr 2024 |
| PSOW-202310335 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 10 Apr 2024 |
| PSOW-202309396 | Powys County Council | Local Government | Resolved / Early Resolution | 9 Apr 2024 |
| PSOW-202207172 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 9 Apr 2024 |
| PSOW-202306798 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Upheld | 8 Apr 2024 |
| PSOW-202309779 | Coastal Housing Group Ltd | Housing | Resolved / Early Resolution | 5 Apr 2024 |
| PSOW-202303418 | Aneurin Bevan University Health Board | Health | Upheld | 4 Apr 2024 |
| PSOW-202308563 | Conwy County Borough Council | Local Government | Resolved / Early Resolution | 4 Apr 2024 |
| PSOW-202309975 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 4 Apr 2024 |
| PSOW-202300535 | Betsi Cadwaladr University Health Board | Health | Upheld | 4 Apr 2024 |
| PSOW-202309084 | Swansea Council | Local Government | Resolved / Early Resolution | 3 Apr 2024 |
| PSOW-202309258 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 3 Apr 2024 |
| PSOW-202309754 | Pobl | Resolved / Early Resolution | 3 Apr 2024 | |
| PSOW-202309828 | Hafod Housing Association | Housing | Resolved / Early Resolution | 3 Apr 2024 |
| PSOW-202308999 | Powys County Council | Local Government | Resolved / Early Resolution | 2 Apr 2024 |
| PSOW-202309245 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 2 Apr 2024 |
| PSOW-202309944 | Flintshire County Council | Local Government | Resolved / Early Resolution | 2 Apr 2024 |
| PSOW-202308145 | Cardiff Community Housing Association | Housing | Resolved / Early Resolution | 28 Mar 2024 |
| PSOW-202309147 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 28 Mar 2024 |
| PSOW-202309558 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 28 Mar 2024 |
| PSOW-202309729 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 28 Mar 2024 |
| PSOW-202303312 | Aneurin Bevan University Health Board | Health | Upheld | 28 Mar 2024 |
| PSOW-202308235 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 27 Mar 2024 |