Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202306840 | Health Education and Improvement Wales | Health | Upheld | 13 Mar 2024 |
| PSOW-202108288 | A GP Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 13 Mar 2024 |
| PSOW-202106970 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Not Upheld | 13 Mar 2024 |
| PSOW-202303749 | Aneurin Bevan University Health Board | Health | Upheld | 13 Mar 2024 |
| PSOW-202208529 | Velindre University NHS Trust | Health | Withdrawn | 13 Mar 2024 |
| PSOW-202207759 | Hywel Dda University Health Board | Health | Upheld | 12 Mar 2024 |
| PSOW-202300012 | Betsi Cadwaladr University Health Board | Health | Upheld | 12 Mar 2024 |
| PSOW-202309055 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 12 Mar 2024 |
| PSOW-202306657 | Cardiff and Vale University Health Board | Health | Not Upheld | 12 Mar 2024 |
| PSOW-202309098 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 11 Mar 2024 |
| PSOW-202203308 | Llantilio Pertholey Community Council | Local Government | Other | 11 Mar 2024 |
| PSOW-202300537 | Cardiff and Vale University Health Board | Health | Upheld | 11 Mar 2024 |
| PSOW-202300378 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 8 Mar 2024 |
| PSOW-202308507 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 8 Mar 2024 |
| PSOW-202308893 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 7 Mar 2024 |
| PSOW-202308269 | Newport City Council | Local Government | Resolved / Early Resolution | 7 Mar 2024 |
| PSOW-202309278 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 7 Mar 2024 |
| PSOW-202204315 | Cardiff and Vale University Health Board | Health | Upheld | 7 Mar 2024 |
| PSOW-202204940 | Betsi Cadwaladr University Health Board | Health | Upheld | 7 Mar 2024 |
| PSOW-202307520 | Flintshire County Council | Local Government | Resolved / Early Resolution | 6 Mar 2024 |
| PSOW-202308990 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 6 Mar 2024 |
| PSOW-202307414 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 5 Mar 2024 |
| PSOW-202308817 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 5 Mar 2024 |
| PSOW-202308349 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 5 Mar 2024 |
| PSOW-202308678 | Swansea Council | Local Government | Resolved / Early Resolution | 4 Mar 2024 |