Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202404171 | Swansea Bay University Health Board | Health | Upheld | 15 Aug 2025 |
| PSOW-202401618 | Swansea Bay University Health Board | Health | Upheld | 7 Aug 2025 |
| PSOW-202502724 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 25 Jul 2025 |
| PSOW-202407027 | Swansea Bay University Health Board | Health | Upheld | 21 Jul 2025 |
| PSOW-202502211 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 18 Jun 2025 |
| PSOW-202501621 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 12 Jun 2025 |
| PSOW-202406983 | Swansea Bay University Health Board | Health | Upheld | 10 Jun 2025 |
| PSOW-202408837 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 9 Jun 2025 |
| PSOW-202500957 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 3 Jun 2025 |
| PSOW-202407035 | A GP Practice in the area of Swansea Bay University Health Board | Health | Upheld | 28 May 2025 |
| PSOW-202400382 | Swansea Bay University Health Board | Health | Upheld | 13 May 2025 |
| PSOW-202400982 | Swansea Bay University Health Board | Health | Upheld | 8 May 2025 |
| PSOW-202403148 | A GP Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 1 May 2025 |
| PSOW-202408192 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 28 Apr 2025 |
| PSOW-202410100 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 4 Apr 2025 |
| PSOW-202408596 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 1 Apr 2025 |
| PSOW-202401585 | A GP Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 17 Mar 2025 |
| PSOW-202409099 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 12 Mar 2025 |
| PSOW-202407520 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 11 Mar 2025 |
| PSOW-202407704 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 11 Mar 2025 |
| PSOW-202400319 | A GP Practice in the area of Swansea Bay University Health Board | Health | Upheld | 5 Mar 2025 |
| PSOW-202307480 | Swansea Bay University Health Board | Health | Not Upheld | 4 Mar 2025 |
| PSOW-202302966 | Welsh Ambulance Services University NHS Trust | Health | Other | 4 Mar 2025 |
| PSOW-202404490 | A GP Surgery in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 4 Mar 2025 |
| PSOW-202408227 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 4 Mar 2025 |