Ms A complained that Swansea Bay University Health Board had failed to respond to the complaint she made to it in October 2024.
The Ombudsman found that there had been a delay in the Health Board responding to Ms A’s complaint, causing frustration to Ms A. The Ombudsman decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise and explain the reasons for the delay and to issue its complaint response within 4 weeks.