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Ms A complained that Swansea Bay University Health Board had failed to respond to the complaint she made to it in October 2024.
The Ombudsman found that there had been a delay in the Health Board responding to Ms A’s complaint, causing frustration to Ms A. The Ombudsman decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise and explain the reasons for the delay and to issue its complaint response within 4 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510769 | 30 Apr 2026 | Ms A complained that Swansea Bay University Health Board had failed to keep her updated on the progress of her … | Resolved / Early Resolution |
| PSOW-202510036 | 28 Apr 2026 | Miss A complained that Swansea Bay University Health Board had not fully addressed her complaint about care and treatment provided … | Resolved / Early Resolution |
| PSOW-202510581 | 16 Apr 2026 | Mr P complained that he had not been informed of a decision made by Swansea Bay University Health Board that … | Resolved / Early Resolution |
| PSOW-202500410 | 30 Mar 2026 | Mrs A complained that the Health Board did not take seriously and/or properly progress referrals from her GP, regarding a … | Resolved / Early Resolution |
| PSOW-202502448 | 30 Mar 2026 | Ms F complained about the care her partner, Mr E, received from Swansea Bay University Health Board (“the Health Board”). … | Not Upheld |