Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202500849 | Adra | Resolved / Early Resolution | 16 Jul 2025 | |
| PSOW-202501272 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 15 Jul 2025 |
| PSOW-202501359 | Hafod Housing Association | Housing | Resolved / Early Resolution | 14 Jul 2025 |
| PSOW-202407926 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 9 Jul 2025 |
| PSOW-202309826 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 8 Jul 2025 |
| PSOW-202502050 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 8 Jul 2025 |
| PSOW-202401319 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 7 Jul 2025 |
| PSOW-202500564 | Linc Cymru Housing Association | Housing | Resolved / Early Resolution | 4 Jul 2025 |
| PSOW-202500669 | Flintshire County Council | Local Government | Resolved / Early Resolution | 3 Jul 2025 |
| PSOW-202500760 | Cardiff Council | Local Government | Resolved / Early Resolution | 3 Jul 2025 |
| PSOW-202408866 | A GP Practice in the area of Powys Teaching Health Board | Health | Resolved / Early Resolution | 30 Jun 2025 |
| PSOW-202408867 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 30 Jun 2025 |
| PSOW-202501157 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 27 Jun 2025 |
| PSOW-202500821 | Caredig | Housing | Resolved / Early Resolution | 27 Jun 2025 |
| PSOW-202410295 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 26 Jun 2025 |
| PSOW-202500641 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 24 Jun 2025 |
| PSOW-202500807 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 24 Jun 2025 |
| PSOW-202408545 | Tai Calon Community Housing | Housing | Resolved / Early Resolution | 24 Jun 2025 |
| PSOW-202405374 | Cardiff and Vale University Health Board | Health | Upheld | 24 Jun 2025 |
| PSOW-202500733 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 24 Jun 2025 |
| PSOW-202500829 | Trivallis | Resolved / Early Resolution | 24 Jun 2025 | |
| PSOW-202500854 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 23 Jun 2025 |
| PSOW-202409670 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 23 Jun 2025 |
| PSOW-202405608 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 23 Jun 2025 |
| PSOW-202500109 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 23 Jun 2025 |