Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202500438 | United Welsh Housing Association | Housing | Resolved / Early Resolution | 13 May 2025 |
| PSOW-202409232 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 13 May 2025 |
| PSOW-202400382 | Swansea Bay University Health Board | Health | Upheld | 13 May 2025 |
| PSOW-202401510 | Bridgend Town Council | Local Government | Withdrawn | 9 May 2025 |
| PSOW-202409040 | Cardiff Council | Local Government | Resolved / Early Resolution | 8 May 2025 |
| PSOW-202405782 | Tai Calon Community Housing | Housing | Other | 8 May 2025 |
| PSOW-202400982 | Swansea Bay University Health Board | Health | Upheld | 8 May 2025 |
| PSOW-202400012 | NHS Wales Joint Commissioning Committee | Health | Not Upheld | 7 May 2025 |
| PSOW-202410289 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 7 May 2025 |
| PSOW-202409510 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 7 May 2025 |
| PSOW-202406346 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 7 May 2025 |
| PSOW-202410000 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 7 May 2025 |
| PSOW-202409566 | Cardiff Council | Local Government | Resolved / Early Resolution | 2 May 2025 |
| PSOW-202402082 | Llanharan Community Council | Local Government | Not Upheld | 2 May 2025 |
| PSOW-202401427 | Conwy Town Council | Local Government | Not Upheld | 2 May 2025 |
| PSOW-202409193 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 1 May 2025 |
| PSOW-202403148 | A GP Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 1 May 2025 |
| PSOW-202408962 | Melin Homes Ltd | Resolved / Early Resolution | 1 May 2025 | |
| PSOW-202403463 | Betsi Cadwaladr University Health Board | Health | Upheld | 30 Apr 2025 |
| PSOW-202407485 | Cardiff Council | Local Government | Resolved / Early Resolution | 30 Apr 2025 |
| PSOW-202408922 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 29 Apr 2025 |
| PSOW-202403207 | Aneurin Bevan University Health Board | Health | Upheld | 29 Apr 2025 |
| PSOW-202408192 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 28 Apr 2025 |
| PSOW-202407809 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 25 Apr 2025 |
| PSOW-202409838 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 25 Apr 2025 |