3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Miss X complained that Hafod Housing Association failed to carry out repair works it had agreed to undertake. The Ombudsman found that the Association had failed to gain access to Miss X’s property to undertake repairs. It had also failed to provide scheduled appointment letters …
Mrs C complained about the care and treatment provided to her husband by the Health Board at the Grange University Hospital and the Royal Gwent Hospital before he died. In particular, Mrs C was concerned that a failure to take due consideration of his liver …
Mrs X complained that Swansea Bay University Health Board failed to respond to the complaint she submitted in March 2025. The Ombudsman found that the Health Board failed to formally respond to the complaint. The Ombudsman said this caused uncertainty and frustration for Mrs X. …
The Ombudsman received a complaint that a Member (“the Member”) of Rhondda Cynon Taf County Borough Council (“the Council”) had breached the Code of Conduct in failing to declare a relevant interest. The Member attended a Planning Committee meeting in May 2025 that considered granting …
Ms C complained that Aneurin Bevan University Health Board failed to respond to a complaint she raised in December 2024. The Ombudsman found that the Health Board had kept Ms C updated but it failed to provide an expected date for conclusion of its investigation. …
Mr E complained that Cwm Taf Morgannwg University Health Board failed to respond to a complaint he submitted, by email, in April2025. The Ombudsman found that the Health Board had conducted a thorough search of Mr E’s email but it could not be located, although …
Mrs A complained that Aneurin Bevan University Health Board had failed to conclude an investigation or provide a response to her about the care and treatment provided to her late husband, Mr A. The Ombudsman found that the Health Board had commenced a Serious Incident …
Mr D complained that a GP Practice in the area of Cardiff and Vale University Health Board failed to respond to a complaint he raised in July 2024. The Ombudsman found that the Practice failed issue a formal complaint response until the intervention of her …
Mr C complained that Dyffryn Ardudwy and Talybont Community Council did not follow correct procedures when it withdrew support for a planning application, and that it did not provide a proper response to his complaints. The Ombudsman decided that the Council made its decision without …
Ms X complained that a GP Practice in the area of Swansea Bay University Health Board had failed to respond to the complaint she made to it in July 2024 about the care and treatment provided to her late mother. The Ombudsman found that there …
Ms T complained that Merthyr Tydfil Housing Association failed to respond to a complaint she raised in March 2025,concerning flies. The Ombudsman found that the Association failed to conclude its Stage 1 investigation within a reasonable time frame and did not escalate to Stage 2. …
Ms A complained that Betsi Cadwaladr University Health Board (“the Health Board”) did not inform her that anti-depressant medication could be difficult to come off, with potentially difficult side effects. The Ombudsman decided that the Health Board had held discussions with Ms A about the …
The Ombudsman received a complaint that a Member (“the Member”) of Magor with Undy Town Council (“the Town Council”) had breached the Code of Conduct (“the Code”). It was alleged that during a Town Council meeting (held at a venue with known acoustic issues), the …
The Ombudsman received a complaint that a Member (“the Member”) of Ogmore Vale Community Council (“the Council”) had breached the Code of Conduct (“the Code”). It was alleged that the Member had acted on behalf of the Council without its approval or consent, when advancing …
The Ombudsman’s investigation centred on whether: a) There was an unnecessary delay in Swansea Bay University Health Board (“the Health Board”) arranging Mr A’s surgery from January 2022 onwards. b) The Health Board provided Mr A with regular and appropriate updates. The investigation found that …
Mrs C complained about the care and treatment her late father, Mr A, received from Hywel Dda University Health Board. Specifically, the investigation considered whether there were any unnecessary delays in Mr A’s cancer treatment, whether a Do Not Attempt Cardiopulmonary Resuscitation (“DNACPR”) form was …
Miss A complained about the Council’s handling of her housing application and the action taken in relation to rent arrears on a property that she had accepted, but not lived in. The Ombudsman found that there were communication failings, and opportunities for the Council to …
Mr A complained about the care and treatment provided by a GP Practice, managed by the Health Board. The Ombudsman found that the Health Board had adequately investigated and responded to Mr A’s complaints about prescriptions, appointment requests, medication reviews and communication. However, the Health …
Ms A complained that Aneurin Bevan University Health Board failed to respond to a complaint she submitted in December 2024. The Ombudsman found that the Health Board failed to keep Ms A regularly updated with the progress of its investigation. This caused additional frustration and …
Ms A complained that Aneurin Bevan University Health Board failed to respond to a complaint she submitted in December 2024. The Ombudsman found that the Health Board failed to keep Ms A regularly updated with the progress of its investigation. This caused additional frustration and …
Mr X complained that Adra had failed to repair the draught coming from his windows. The Ombudsman found that Mr X had complained to the Association in January 2025. However, the Association had failed to provide a complaint response. She said this caused uncertainty and …
Ms A complained that Aneurin Bevan University Health Board (“the Health Board”) failed to recognise and treat her underlying bradycardia when she visited the hospital. The Ombudsman found that Ms A had complained to the Health Board and had several oral conversations with members of …
We commenced an investigation of Mr B’s complaint against a GP Practice in the area of Cardiff and Vale University Health Board (“the Surgery”) to determine whether the Surgery: • Delayed processing information it received from Mr B’s son (Mr C) about a Shared Care …
Mr A complained, on behalf of Mrs B, that Hywel Dda University Health Board (“the Health Board”) had failed to follow the correct process when considering her appeal against its decision that she was not eligible for NHS Continuing Healthcare funding. Specifically, he complained that …