Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202103119 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 6 Oct 2021 |
| PSOW-202003164 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 6 Oct 2021 |
| PSOW-202103356 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 5 Oct 2021 |
| PSOW-202004044 | Cardiff and Vale University Health Board | Health | Not Upheld | 5 Oct 2021 |
| PSOW-202002960 | Gwynedd Council | Local Government | Not Upheld | 5 Oct 2021 |
| PSOW-202103621 | Monmouthshire Housing Association | Housing | Resolved / Early Resolution | 4 Oct 2021 |
| PSOW-202103982 | Cardiff Council | Local Government | Resolved / Early Resolution | 4 Oct 2021 |
| PSOW-202101269 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 4 Oct 2021 |
| PSOW-202102833 | Newport City Council | Local Government | Resolved / Early Resolution | 1 Oct 2021 |
| PSOW-202103182 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 1 Oct 2021 |
| PSOW-202102963 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 1 Oct 2021 |
| PSOW-202103201 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 1 Oct 2021 |
| PSOW-202103076 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 30 Sep 2021 |
| PSOW-202102833 | Newport City Council | Local Government | Resolved / Early Resolution | 30 Sep 2021 |
| PSOW-202100014 | Cardiff Council | Local Government | Resolved / Early Resolution | 30 Sep 2021 |
| PSOW-202101749 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 30 Sep 2021 |
| PSOW-202002637 | Swansea Bay University Health Board | Health | Upheld | 29 Sep 2021 |
| PSOW-202002558 | Hywel Dda University Health Board | Health | Other | 29 Sep 2021 |
| PSOW-202102777 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 29 Sep 2021 |
| PSOW-202101646 | Cardiff Council - Rent Smart Wales | Local Government | Resolved / Early Resolution | 28 Sep 2021 |
| PSOW-202003037 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 27 Sep 2021 |
| PSOW-202003746 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 27 Sep 2021 |
| PSOW-202102851 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 27 Sep 2021 |
| PSOW-202004670 | Velindre University NHS Trust | Health | Upheld | 27 Sep 2021 |
| PSOW-202003712 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Upheld | 23 Sep 2021 |