Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202002418 | Rhondda Cynon Taf County Borough Council | Local Government | Not Upheld | 30 Jul 2021 |
| PSOW-202101707 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 29 Jul 2021 |
| PSOW-202100017 | Rhondda Housing Association Ltd | Housing | Resolved / Early Resolution | 29 Jul 2021 |
| PSOW-202001692 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 29 Jul 2021 |
| PSOW-202100805 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 28 Jul 2021 |
| PSOW-202102361 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 28 Jul 2021 |
| PSOW-202101183 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 26 Jul 2021 |
| PSOW-202101859 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 25 Jul 2021 |
| PSOW-202101940 | Swansea Council | Local Government | Resolved / Early Resolution | 23 Jul 2021 |
| PSOW-202002531 | Betsi Cadwaladr University Health Board | Health | Upheld | 22 Jul 2021 |
| PSOW-202101447 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 22 Jul 2021 |
| PSOW-202001667 | Denbighshire County Council | Local Government | Other | 21 Jul 2021 |
| PSOW-202000661 | Betsi Cadwaladr University Health Board | Health | Other | 21 Jul 2021 |
| PSOW-202005795 | Neath Port Talbot Council | Local Government | Not Upheld | 20 Jul 2021 |
| PSOW-202002714 | A Dental Practice in the area of Cardiff and Vale University Health Board | Health | Upheld | 19 Jul 2021 |
| PSOW-202101831 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 Jul 2021 |
| PSOW-202001338 | Betsi Cadwaladr University Health Board | Health | Upheld | 19 Jul 2021 |
| PSOW-202101648 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 16 Jul 2021 |
| PSOW-202100613 | Torfaen County Borough Council | Local Government | Resolved / Early Resolution | 15 Jul 2021 |
| PSOW-201905922 | Betsi Cadwaladr University Health Board | Health | Upheld | 15 Jul 2021 |
| PSOW-202100631 | Cardiff Council | Local Government | Resolved / Early Resolution | 14 Jul 2021 |
| PSOW-202005646 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Jul 2021 |
| PSOW-202001914 | Newport City Council | Local Government | Other | 13 Jul 2021 |
| PSOW-202100206 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Jul 2021 |
| PSOW-202100520 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 13 Jul 2021 |