A practice in the Bradford area
AI-generated summary Mrs K complained the Practice failed to repeat her long-term thyroid medication, leading to severe illness requiring multiple emergency hospital visits.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
Nottingham University Hospitals NHS Trust
AI-generated summary Mr L complained the Trust misdiagnosed his father's symptoms as stroke-related, failing to investigate abdominal pain, which delayed bowel obstruction diagnosis and led to his father's death.
Department for Work and Pensions
AI-generated summary Mr K complains the DWP failed to inform him about "Unacceptable Customer Behaviour" and "Potentially Violent" markers added to his account, affecting his benefits and mental health.
A practice in the East Staffordshire area
AI-generated summary Mr L complains the Practice improperly assessed his son and prescribed wrong medication, and delayed responding to his complaint, including missing a scheduled meeting.
South West Yorkshire Partnership NHS Foundation Trust
AI-generated summary Miss K complained that two organisations failed to adequately refer her to CAMHS and provide suitable psychological assessments, causing delays and worsening anxiety.
Leeds Teaching Hospitals NHS Trust
AI-generated summary Mrs C complains the Trust injured her father's leg, misdiagnosed it as gout, failed to investigate or treat it, and discharged him without proper follow-up.
Foreign, Commonwealth and Development Office
AI-generated summary Mr I complains the FCDO misclassified his assault abroad as a civil dispute and misinterpreted his request for support, causing distress and financial loss.
Derbyshire Healthcare NHS Foundation Trust
AI-generated summary Miss R complains about unclear, last-minute communication regarding her reassessment appointment and the abrupt cessation of her long-term methadone prescription.
Lewisham and Greenwich NHS Trust
AI-generated summary Mrs W complains about poor maternity care, including refusal of transfer, false reassurance for a procedure, membrane rupture, inappropriate post-procedure care, poor communication, and inadequate bereavement support.
Guy's and St Thomas' NHS Foundation Trust
AI-generated summary Mr K complained the Trust failed to timely action his wife's GP referral for a heart condition, which he believes contributed to her subsequent death.
County Durham and Darlington NHS Foundation Trust
AI-generated summary Mrs I complained the Trust failed to properly administer paracetamol, conduct appropriate observations, and neglected her, causing increased risk and distress.
A practice in the Kirklees area
AI-generated summary Mr F complained about being removed from the patient register after a verbal altercation and the Practice's failure to safeguard him, leading to a medical incident.
A practice in the Uttlesford area
AI-generated summary Miss L complained the Practice failed to follow agreed contact methods, a pharmacist wrongly refused diazepam, and the ICB mishandled her subsequent complaint.
A practice in the Cumberland area
AI-generated summary Mr P complained the Centre failed to provide sufficient information in a referral, prescribe pain relief for hip pain, or investigate his unexplained weight loss.
Department for Education
AI-generated summary Mrs O complained that the Department for Education failed to robustly investigate her complaint regarding an academy's handling of a school reception start request.
The Walton Centre NHS Foundation Trust
AI-generated summary Mr A complained about a lack of contact from MS nurses, insufficient consultant appointments, poor explanation of an MRI scan, reduced Botox appointments, and an inadequate complaint response.
South Central Ambulance Service NHS Foundation Trust
AI-generated summary Miss G complained that an ambulance crew's care and treatment decisions prevented her father from going to hospital, leading to his death two days later.
University Hospitals of North Midlands NHS Trust
AI-generated summary Mrs E complained about delays in her father's cancer investigation and treatment, premature discharge, delayed recognition of perforated bowel, and not considering family views for end-of-life care.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Miss R complained district nursing failed to monitor her sister's foot and leg ulcers for infection and did not accurately document home visits, believing this contributed to her death.
A practice in the Croydon area
AI-generated summary Mr T complained that his mother's stomach pain and malnourishment were not treated urgently, she was discharged prematurely, and rapid medication increase caused hallucinations, leading to her jumping from a window.
Royal Cornwall Hospitals NHS Trust
AI-generated summary Mrs K complained the Trust failed to communicate CT scan results and a referral recommendation to her mother or her GP, leading to two years of untreated declining health before a cancer diagnosis.
Calderdale and Huddersfield NHS Foundation Trust
AI-generated summary Ms O complained about various care failings for her mother, including medication errors, pressure sore development, premature discharge, unmonitored medication, and deterioration over a bank holiday weekend.
Medway NHS Foundation Trust
AI-generated summary Mrs H complained about delays in her mother's diagnosis, treatment, catheter insertion, delirium investigation, and oxygen provision, causing unnecessary pain and distress.
Norfolk and Suffolk NHS Foundation Trust
AI-generated summary Mr L complained about inadequate mental health care, including failure to refer to specialist services, lack of a care coordinator, and insufficient support during a mental health crisis.
North West Ambulance Service NHS Trust
Miss C complains that she did not receive the appropriate care and treatment from the Trust in February 2025.