Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005562 | James Paget University Hospitals NHS Foundation T… Ms B complained about her mother's end-of-life care, alleging inadequate nutrition, delayed pain relief, unconsented syringe driver, incorrect medication, poor … |
NHS in England | Closed | 11 Jun 2026 |
| P-005559 | A practice in the South Kesteven area Mr H complained his GP failed to recognise his symptoms as a hernia complication, did not seek surgical advice, or … |
NHS in England | Closed | 11 Jun 2026 |
| P-005558 | A practice in the Shropshire area Mrs D complained her father's GP failed to diagnose and treat his heart failure and diabetes over several years, leading … |
NHS in England | Closed | 11 Jun 2026 |
| P-005560 | Royal United Hospitals Bath NHS Foundation Trust Miss E complained about her father's care, including incorrect IV medication, a fall due to unsecured bedrails, lack of oxygen, … |
NHS in England | Closed | 11 Jun 2026 |
| P-005557 | A practice in the Southwark area Miss J complained about staff failing to arrange a psychiatric assessment, inaccurate medical records (cocaine instead of codeine overdose), medication … |
NHS in England | Closed | 11 Jun 2026 |
| P-005561 | North Middlesex University Hospital NHS Trust Ms A alleged her partner received incorrect diagnoses and treatment, improper medication, poor record-keeping, and that information was disclosed to … |
NHS in England | Closed | 11 Jun 2026 |
| P-005563 | East Sussex Healthcare NHS Trust Mrs X complained her husband's care was substandard, including no diet plan, early discharge without a care plan, and uninvestigated … |
NHS in England | Closed | 11 Jun 2026 |
| P-005555 | University Hospitals of North Midlands NHS Trust Mrs Y complained about significant delays in her father's emergency care, including ambulance and hospital waits, failure to prioritize, equipment … |
NHS in England | Partly upheld | 10 Jun 2026 |
| P-005556 | Manchester University NHS Foundation Trust Miss N complained the Trust delayed her father's surgery, failed to prepare him, missed an infection, neglected his nutrition and … |
NHS in England | Upheld | 10 Jun 2026 |
| P-005552 | A practice in the Brent area Mr A complained his father was incorrectly diagnosed with Alzheimer's, that death paperwork delays led to embalming against family beliefs, … |
NHS in England | Closed | 10 Jun 2026 |
| P-005553 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs K complained the Trust provided inadequate pain management and administered excessive oxycodone to her mother, leading to severe pain … |
NHS in England | Not upheld | 10 Jun 2026 |
| P-005554 | Cambridge University Hospitals NHS Foundation Tru… Mrs K complained the Trust failed to offer her genetic testing despite a family history of cancer, causing her significant … |
NHS in England | Closed | 10 Jun 2026 |
| P-005550 | Leeds Teaching Hospitals NHS Trust Mr A complained the Trust misdiagnosed his wife, delayed sepsis/pneumonia treatment, and caused facial skin damage post-mortem, believing these failings … |
NHS in England | Closed | 9 Jun 2026 |
| P-005547 | A practice in the Somerset area Miss E complains about the care provided by the Practice. She says it repeatedly refused to carry out necessary blood … |
NHS in England | Closed | 9 Jun 2026 |
| P-005551 | Guy's and St Thomas' NHS Foundation Trust Ms B complained the Trust cancelled an appointment for a peripheral nerve injection at short notice, causing a four-month delay, … |
NHS in England | Closed | 9 Jun 2026 |
| P-005548 | Barts Health NHS Trust Ms B complained of premature discharge, excessive fluid administration, significant gabapentin reduction, and prolonged catheterisation, alleging these caused severe health … |
NHS in England | Closed | 9 Jun 2026 |
| P-005549 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs X complains about the delays in her husband's cancer care. |
NHS in England | Closed | 9 Jun 2026 |
| P-005543 | University Hospital Southampton NHS Foundation Tr… Mrs R complained about her husband's care, alleging failure to identify severity, wrongful referral, delayed MRI, missed medication, poor communication, … |
NHS in England | Partly upheld | 8 Jun 2026 |
| P-005542 | Royal Free London NHS Foundation Trust Ms R complained the Trust failed to maintain her caesarean plan, inadequately addressed midwife behaviour, and delayed acknowledging her complaint, … |
NHS in England | Closed | 8 Jun 2026 |
| P-005546 | Surrey and Sussex ICB Ms B complained the ICB refused a retrospective review of her mother's eligibility for NHS Continuing Healthcare, resulting in care … |
NHS in England | Upheld | 8 Jun 2026 |
| P-005545 | An independent provider in the Wirral area Mrs N complained the hospital failed to address increasing post-surgery pain, poorly communicated procedure details, and made an incorrect referral, … |
NHS in England | Closed | 8 Jun 2026 |
| P-005544 | Guy's and St Thomas' NHS Foundation Trust Ms E complained about inadequate pre-surgical preparation, asymmetrical breasts post-surgery, an inexperienced surgeon, and an inappropriate complaint response from the … |
NHS in England | Closed | 8 Jun 2026 |
| P-005539 | Nottingham University Hospitals NHS Trust Mr L complained the Trust misdiagnosed his father's symptoms as stroke-related, failing to investigate abdominal pain, which delayed bowel obstruction … |
NHS in England | Closed | 7 Jun 2026 |
| P-005538 | Royal Devon University Healthcare NHS Foundation … Ms D complained the Trust refused to re-examine a new breast lump found after a mammogram, causing her mental distress … |
NHS in England | Closed | 7 Jun 2026 |
| P-005537 | A practice in the Bradford area Mrs K complained the Practice failed to repeat her long-term thyroid medication, leading to severe illness requiring multiple emergency hospital … |
NHS in England | Closed | 7 Jun 2026 |
Page 1 of 162
Next ›