Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Mrs R alleged the Trust failed to manage her mother's condition, delayed appropriate treatment, and did not communicate about her imminent death. She believed these failings led to a premature death and significant family distress.
AI-generated summary Mr B complained the Unit did not inform him of a Xylocaine side effect or provide appropriate aftercare following his endoscopy. He alleged a failure to record and escalate his symptoms led to ongoing health issues.
AI-generated summary Mrs E complained the Trust failed to attend her husband during his end-of-life care despite concerns, leading to his prolonged suffering and distress for her and her daughter.
AI-generated summary Mr E complained the DWP failed to inform him of State Pension changes, impacting his entitlement. He also alleged the Independent Case Examiner did not fully investigate his concerns.
AI-generated summary Ms S complained the Trust did not inform them of pharyngitis risks during her father's surgery or that antibiotics caused an acute kidney injury, leading to severe health and life changes.
AI-generated summary Miss D alleged the Trust prevented her partner from going home, forced Oramorph, and inserted a catheter against his will, causing suffering in his last days.
AI-generated summary Mr R complained the Trust failed to explain TAVI surgery risks, including mortality, and did not discuss a DNAR with his mother, leading to her death from procedural complications.
AI-generated summary Mr E complained CICA made a wrong decision on his claim without his medical diagnosis and took too long to process his appeal, impacting his ability to pay for treatment.
AI-generated summary Mr F complained NHS England's review panel wrongly upheld a decision that his mother was not eligible for continuing healthcare funding, disagreeing with how her needs were assessed.
AI-generated summary Ms B complained about her mother's care, including delayed X-ray, inadequate pain relief, unnecessary laxatives, insufficient nutritional support, delayed antibiotics, and failure to adhere to burial requirements.
AI-generated summary Mrs L complained a doctor misinformed her about pregnancy viability and shouted at her, and that the Trust failed to provide a promised letter or conduct a robust complaint process.
AI-generated summary Mr A complained DWP incorrectly stated he received a £630 advance, making deductions, and then took too long to implement a tribunal decision to correct this and increase his housing award.
AI-generated summary Miss O complained the Trust failed to inform her of double scoliosis in 2015 and discharged her from mental health services in 2022 without onward referrals.
AI-generated summary Mrs Y complained about an unnecessarily long induction drip, being prescribed enoxaparin for only three months, and delayed referrals to specialist departments.
AI-generated summary Ms A complained a dental practice failed to treat her son's damaged tooth and did not recognise an adjacent tooth growing incorrectly, leading to delayed treatment and braces.
AI-generated summary Mr A complained that 111 and EMAS failed to properly assess his father's fall, delayed ambulance dispatch, and sent an inadequately equipped ambulance, contributing to his father's death.
AI-generated summary Miss L complained the Trust's eye clinic failed to recommend an ultrasound or complete a slit exam for her poor eyesight, causing distress and private care costs.
AI-generated summary Mr A alleged a consultant surgeon performed hernia surgery improperly, leading to complications and disfigurement. He also complained about evasive and delayed complaint responses.
AI-generated summary Miss O complained she was not informed of a scoliosis diagnosis in 2015 and was discharged from mental health services in 2022 without onward referrals, leading to harm.
AI-generated summary Miss K complained the Trust failed to adequately assess her mental health symptoms or provide an appropriate diagnosis, preventing access to suitable treatment.
AI-generated summary Ms O alleged Portsmouth Hospitals University NHS Trust delayed her colon cancer treatment in July 2024, causing the tumour to grow and become inoperable.
AI-generated summary Miss Q complained a dentist failed to refer her for root canal treatment in March 2025 despite an X-ray showing infection, causing prolonged pain and costly treatment.
AI-generated summary Mrs P complained about a long wait for a hysterectomy, inappropriate use of Prostap injections, and a delay in receiving scan results, impacting her health and mental well-being.
AI-generated summary Mrs C complained the Trust failed to act on her mother's raised D-dimer levels by not performing a CT scan or hospital admission, and inappropriately administered enoxaparin.
AI-generated summary Ms G complained about the Trust's assessment, planning, and delivery of her mental health care, communication, complaint handling, and medical record accuracy.