P-005940
AI-generated complaint summary
Miss P complained NWAS inappropriately referred her to an Urgent Care Centre instead of A&E, delaying treatment for …
Source · PHSO decision
North West Ambulance Service NHS Trust
Ref: P-005514
Statement
Decision date: 1 June 2026
Jurisdiction: NHS in England
Closed After Initial Enquiries
Publisher summary
Miss C complains that she did not receive the appropriate care and treatment from the Trust in February 2025.
Find the original decision on the PHSO website ↗ · Reference P-005514
Topics and themes
1 PHSO issue
PHSO issue classifications
- Diagnosis
The following sections reproduce the PHSO decision. First-person wording refers to the Ombudsman.
PHSO decision
1. We thank Miss C for bringing her complaint to us. We are sorry and incredibly saddened to have read about what happened. We extend our condolences to Miss C and her family on her loss. We understand how important this complaint is to them.
2. We have decided not to consider Miss C’s complaint any further, as she is currently pursuing legal action. We explain the reasons for our decision below.
3. Miss C complains that she did not receive the appropriate care and treatment from North West Ambulance Service NHS Trust on 16 February 2025.
4. Very Sadly Miss C’s twin babies died on 16 February. Miss C believes with the appropriate care and treatment their deaths could have been prevented. This has caused a great deal of distress for Miss C and her family.
5. To resolve her complaint, Miss C would like to the Trust to apologise for its failings and provide a financial remedy.
Decision details
- Reference
- P-005514
- Decision type
- Statement
- Jurisdiction
- NHS in England
- Decision date
- 1 June 2026
- Outcome
- Closed After Initial Enquiries
- Responsible body
- North West Ambulance Service NHS Trust
Source links
- PHSO portal
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Data from PHSO.
Contains public sector information licensed under the Open Government Licence v3.0.