A practice in the South Kesteven area
AI-generated summary Mr H complained his GP failed to recognise his symptoms as a hernia complication, did not seek surgical advice, or offer an NHS surgical option, forcing him to seek private care.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
A practice in the Shropshire area
AI-generated summary Mrs D complained her father's GP failed to diagnose and treat his heart failure and diabetes over several years, leading to missed opportunities and contributing to his death.
Royal United Hospitals Bath NHS Foundation Trust
AI-generated summary Miss E complained about her father's care, including incorrect IV medication, a fall due to unsecured bedrails, lack of oxygen, and poor record-keeping, which she believes worsened his condition and contributed to his death.
James Paget University Hospitals NHS Foundation Trust
AI-generated summary Ms B complained about her mother's end-of-life care, alleging inadequate nutrition, delayed pain relief, unconsented syringe driver, incorrect medication, poor repositioning, failure to discharge home, and lack of emotional support.
North Middlesex University Hospital NHS Trust
AI-generated summary Ms A alleged her partner received incorrect diagnoses and treatment, improper medication, poor record-keeping, and that information was disclosed to his separated family, all contributing to his death.
East Sussex Healthcare NHS Trust
AI-generated summary Mrs X complained her husband's care was substandard, including no diet plan, early discharge without a care plan, and uninvestigated internal bleed/untreated infections, contributing to his death.
A practice in the Southwark area
AI-generated summary Miss J complained about staff failing to arrange a psychiatric assessment, inaccurate medical records (cocaine instead of codeine overdose), medication issues, unprofessional comments, and the manager's conduct, causing her distress.
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
AI-generated summary Mrs K complained the Trust provided inadequate pain management and administered excessive oxycodone to her mother, leading to severe pain and a rapid decline in her health.
Manchester University NHS Foundation Trust
AI-generated summary Miss N complained the Trust delayed her father's surgery, failed to prepare him, missed an infection, neglected his nutrition and mobility, and mismanaged post-surgery care, contributing to his death.
University Hospitals of North Midlands NHS Trust
AI-generated summary Mrs Y complained about significant delays in her father's emergency care, including ambulance and hospital waits, failure to prioritize, equipment issues, unrecognised deterioration, and delayed treatments, which she believes worsened his outcome.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Mrs K complained the Trust failed to offer her genetic testing despite a family history of cancer, causing her significant stress about her personal risks.
A practice in the Brent area
AI-generated summary Mr A complained his father was incorrectly diagnosed with Alzheimer's, that death paperwork delays led to embalming against family beliefs, and that the Practice handled his complaint hostilely.
A practice in the Somerset area
AI-generated summary Miss T complained the Practice refused essential blood tests, iron transfusions, and specialist team access, also denying prescriptions, leading to health decline and significant distress.
Guy's and St Thomas' NHS Foundation Trust
AI-generated summary Ms B complained the Trust cancelled an appointment for a peripheral nerve injection at short notice, causing a four-month delay, prolonged pain, and loss of earnings.
Leeds Teaching Hospitals NHS Trust
AI-generated summary Mr A complained the Trust misdiagnosed his wife, delayed sepsis/pneumonia treatment, and caused facial skin damage post-mortem, believing these failings contributed to her premature death.
Sheffield Teaching Hospitals NHS Foundation Trust
AI-generated summary Mrs X complained the Trust failed to meet target dates for her husband's cancer care, which she believed led to his cancer becoming incurable before his death.
Barts Health NHS Trust
AI-generated summary Ms B complained of premature discharge, excessive fluid administration, significant gabapentin reduction, and prolonged catheterisation, alleging these caused severe health deterioration, pain, and cognitive impairment.
Surrey and Sussex ICB
AI-generated summary Ms B complained the ICB refused a retrospective review of her mother's eligibility for NHS Continuing Healthcare, resulting in care home fees.
Royal Free London NHS Foundation Trust
AI-generated summary Ms R complained the Trust failed to maintain her caesarean plan, inadequately addressed midwife behaviour, and delayed acknowledging her complaint, causing psychological distress.
An independent provider in the Wirral area
AI-generated summary Mrs N complained the hospital failed to address increasing post-surgery pain, poorly communicated procedure details, and made an incorrect referral, delaying her post-operative care.
Guy's and St Thomas' NHS Foundation Trust
AI-generated summary Ms E complained about inadequate pre-surgical preparation, asymmetrical breasts post-surgery, an inexperienced surgeon, and an inappropriate complaint response from the Trust.
University Hospital Southampton NHS Foundation Trust
AI-generated summary Mrs R complained about her husband's care, alleging failure to identify severity, wrongful referral, delayed MRI, missed medication, poor communication, and lack of dignity in death.
Northumbria Healthcare NHS Foundation Trust
AI-generated summary Miss N complained the Trust did not treat all her gynaecological symptoms, offered no anaesthesia for a procedure, and failed to note her trauma history, causing retraumatisation.
Royal Devon University Healthcare NHS Foundation Trust
AI-generated summary Ms D complained the Trust refused to re-examine a new breast lump found after a mammogram, causing her mental distress and a loss of trust in healthcare services.
A practice in the Bradford area
AI-generated summary Mrs K complained the Practice failed to repeat her long-term thyroid medication, leading to severe illness requiring multiple emergency hospital visits.