Source · NIPSO (NI Public Services Ombudsman)

Department for Communities

NIPSO (NI Public Services Ombudsman) Other Reference NIPSO-pip-and-value-further-evidence Sector Central Government Decided 23 June 2021

Original decision on the NIPSO (NI Public Services Ombudsman) website ↗

Full decision

Our investigation found that the Department for Communities and Capita failed to properly obtain and use all relevant medical information to help them assess claims for the Personal Independence Payment (PIP) benefit.

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Other decisions involving Department for Communities

Reference	Date	Summary	Outcome
NIPSO-202006735	30 Sep 2025	The Department for Communities carried out an unbiased investigation into a man’s concerns about the use of his son’s benefit …	Not Upheld
NIPSO-202002570	30 Nov 2023	An architect complained that he was unfairly removed from a project to restore a historic monument.	Other
NIPSO-pip-and-value-further-evidence-follow-report	31 May 2023	In June 2021 the Ombudsman found that repeated failings by the Department for Communities in how it handled further evidence …	Other
NIPSO-201916360	07 Dec 2022	Our investigation led to the Department for Communities repaying over £11,000 to a man after we found he was given …	Other
NIPSO-21568	07 Jul 2021	Our investigation examined a man's claims that the Department for Communities had failed to consider his ‘difficulties’ when considering his …	Other

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