Source · NIPSO (NI Public Services Ombudsman)

Department for Communities

NIPSO (NI Public Services Ombudsman) Other Reference NIPSO-201916360 Sector Central Government Decided 07 December 2022

Original decision on the NIPSO (NI Public Services Ombudsman) website ↗

Full decision

Our investigation led to the Department for Communities repaying over £11,000 to a man after we found he was given poor advice which caused him to lose his existing benefits.

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Other decisions involving Department for Communities

Reference	Date	Summary	Outcome
NIPSO-202006735	30 Sep 2025	The Department for Communities carried out an unbiased investigation into a man’s concerns about the use of his son’s benefit …	Not Upheld
NIPSO-202002570	30 Nov 2023	An architect complained that he was unfairly removed from a project to restore a historic monument.	Other
NIPSO-pip-and-value-further-evidence-follow-report	31 May 2023	In June 2021 the Ombudsman found that repeated failings by the Department for Communities in how it handled further evidence …	Other
NIPSO-21568	07 Jul 2021	Our investigation examined a man's claims that the Department for Communities had failed to consider his ‘difficulties’ when considering his …	Other
NIPSO-pip-and-value-further-evidence	23 Jun 2021	Our investigation found that the Department for Communities and Capita failed to properly obtain and use all relevant medical information …	Other

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