Department for Communities

In June 2021 the Ombudsman found that repeated failings by the Department for Communities in how it handled further evidence amounted to ‘systemic maladministration’. Ombudsman Margaret Kelly made 33 recommendations on how the system could be improved. This follow-up report shows that out of the 33 recommendations made, 10 have been fully met, 18 partly met, and 5 not met.