In June 2021 the Ombudsman found that repeated failings by the Department for Communities in how it handled further evidence amounted to ‘systemic maladministration’. Ombudsman Margaret Kelly made 33 recommendations on how the system could be improved. This follow-up report shows that out of the 33 recommendations made, 10 have been fully met, 18 partly met, and 5 not met.
Source · NIPSO (NI Public Services Ombudsman)
Department for Communities
NIPSO (NI Public Services Ombudsman)
Other
Reference NIPSO-pip-and-value-further-evidence-follow-report
Sector Central Government
Decided 31 May 2023
Full decision
Other decisions involving Department for Communities
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| NIPSO-202006735 | 30 Sep 2025 | The Department for Communities carried out an unbiased investigation into a man’s concerns about the use of his son’s benefit … | Not Upheld |
| NIPSO-202002570 | 30 Nov 2023 | An architect complained that he was unfairly removed from a project to restore a historic monument. | Other |
| NIPSO-201916360 | 07 Dec 2022 | Our investigation led to the Department for Communities repaying over £11,000 to a man after we found he was given … | Other |
| NIPSO-21568 | 07 Jul 2021 | Our investigation examined a man's claims that the Department for Communities had failed to consider his ‘difficulties’ when considering his … | Other |
| NIPSO-pip-and-value-further-evidence | 23 Jun 2021 | Our investigation found that the Department for Communities and Capita failed to properly obtain and use all relevant medical information … | Other |