Miss X complained the Council failed to be transparent about the charges when she held a pre-wedding event at one of its halls. She also complained the Council did not alert her to problems about catering in enough time and there were issues with lighting and poor ventilation on the day of the event. We find the Council was at fault for charging Miss X the wrong deposit money and for issues with the lighting on the day of the event. This caused Miss X frustration and distress. The Council has apologised to Miss X, returned her deposit, offered to pay £150 and put in place service improvements.
Source · LGO (Local Government & Social Care Ombudsman)
Epsom & Ewell Borough Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-015-145
Sector Other Categories
Category Leisure And Culture
Decided 02 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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