Epsom & Ewell Borough Council

Miss X complained the Council failed to be transparent about the charges when she held a pre-wedding event at one of its halls. She also complained the Council did not alert her to problems about catering in enough time and there were issues with lighting and poor ventilation on the day of the event. We find the Council was at fault for charging Miss X the wrong deposit money and for issues with the lighting on the day of the event. This caused Miss X frustration and distress. The Council has apologised to Miss X, returned her deposit, offered to pay £150 and put in place service improvements.