Epsom & Ewell Borough Council

We will not investigate Ms X’s complaint about the Council’s handling of her housing case and the lack of communication. The first part of the complaint will not be investigated because it was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to the Council or us sooner. The second part of the complaint will not be investigated as there is not enough evidence of fault to warrant investigating the Council’s complaint response.