40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her homelessness application. If Miss X disagrees with the Council’s review decision, it is reasonable for her to use her right of appeal to the County Court.
Summary: We will not investigate this complaint about the Council’s decision to issue a Community Protection Warning. The injustice is not significant enough to warrant investigation.
Summary: We will not investigate this complaint about the Council's handling of a safeguarding referral. This is because there is insufficient evidence of fault in the Council's safeguarding decision-making. The Council has already acknowledged and apologised for the faults it identified. The Information Commissioner's Office …
Summary: We will not investigate this complaint about the Council placing Miss X in unsuitable accommodation and discriminating against her disability. This is because it is reasonable for Miss X to challenge the Council’s decision on suitability in court and there is insufficient evidence of …
Summary: The Council was at fault for failing to consider Mrs X’s complaint through the children’s statutory complaints procedure. To remedy the injustice caused, the Council has agreed to apologise, make a payment and use the children’s statutory complaints procedure to provide a stage one …
Summary: We have upheld Mr Y’s complaint about the Council’s delay in considering his complaints under the statutory procedure for children’s social care. The Council has now agreed to progress the complaint under the statutory procedure promptly and consider an appropriate remedy for the delay. …
Summary: We will not investigate this complaint about the Council’s handling of an application for home-to-school transport assistance. This is because there is not enough evidence the Council is at fault to warrant an investigation.
Summary: We will not investigate Mrs X’s complaint about her Subject Access Request. It is reasonable to expect Mrs X to raise this matter with the Information Commissioner’s Office and pursue financial compensation from the court.
Summary: We have ended this investigation. Ms X should have complained to us sooner and we cannot investigate Ms X’s concerns about her child, Y’s, educational placement or lost education because she had already used her right of appeal to the special educational needs and …
Summary: We have discontinued the investigation as Ms B has not engaged with the complaints process and the complaint should be investigated under the statutory complaints process for Children Act complaints before the matter is considered by the Ombudsman.
Summary: Miss X complained about the Council’s failure to provide alternative education for her daughter when she was out of school. We will not investigate this complaint as the matters complained about are too closely linked to the appeal to the Special Educational Needs and …
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.
Summary: We have upheld Mr X’s complaint about the Council’s handling of his case during the children’s statutory complaints process. The Council agreed to resolve the complaint early by apologising and paying Mr X a symbolic remedy to recognise his injustice.
Summary: We will not investigate this complaint about the Council’s refusal to accept Miss X’s family have a social housing need and delays in providing support to prevent her homelessness. This is because there is insufficient evidence of fault by the Council.
Summary: We will not investigate Mr X’s complaint about the way the Council considered a planning application close to his home. We do not consider Mr X has suffered a significant personal injustice because of the Council’s failure to tell Mr X personally that he …
Summary: We will not investigate this complaint about the Council’s failure to follow the correct process when it investigated Ms X’s complaint, nor will we investigate the Council’s delay in responding to the complaint. This is because any fault did not cause Ms X a …
Summary: We will not investigate this complaint about the Council’s decision to approve a planning application. There is not enough evidence of fault in how the Council made its decision to justify investigating.
Summary: We will not investigate Ms X’s complaint about the Council’s decision on the suitability of accommodation offered to her under its homelessness duty. It was reasonable for her to challenge the Council’s review decision by using the statutory appeals procedure available under the homelessness …
Summary: We will not investigate this complaint about the Council’s handling of a homelessness case. This is because there is insufficient evidence of fault its decision-making to justify our involvement. It was reasonable for Miss X to use the statutory appeals procedure to challenge the …
Summary: We will not investigate this complaint about the Council’s decision to permit an electric vehicle charging cable to be laid across a footpath. There is insufficient evidence of fault in the Council’s actions to justify our involvement, and Miss Y has not suffered significant …
Summary: We will not investigate Mr X’s complaint about how the Council have responded to his concerns about parking provision. There is not enough evidence of fault in how the Council has responded to his concerns. There is also not significant enough personal injustice to …
Summary: We cannot investigate Mr X’s complaint the Council failed to secure appropriate education provision for his child who has an Education, Health and Care plan. This is because Mr X has used his right to appeal to the First-tier Tribunal (Special Educational Needs and …
Summary: We will not investigate Mr X’s complaint about the Council’s library service because any injustice is not significant enough to warrant an investigation.
Summary: We will not investigate Mr X’s complaint about the way the Council considered a planning application. The Council has not yet granted planning permission. Therefore we cannot say Mr X has suffered significant personal injustice at this time.
Summary: We will not investigate Mr X’s complaint about the Care Home causing injury to his late mother, Mrs Y and failing to recognise the injury. This is because we could not add to the Care Provider’s investigation.