40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We cannot investigate Mr X’s complaint the Council failed to secure appropriate education provision for his child who has an Education, Health and Care plan. This is because Mr X has used his right to appeal to the First-tier Tribunal (Special Educational Needs and …
Summary: We have upheld Mrs X’s complaint about the Council’s refusal to consider her concerns about its failure to protect her from harm when she was a child. The Council has now agreed to consider whether it should investigate Mrs X’s complaint under the statutory …
Summary: We will not investigate this complaint about the Council's handling of a safeguarding referral. This is because there is insufficient evidence of fault in the Council's safeguarding decision-making. The Council has already acknowledged and apologised for the faults it identified. The Information Commissioner's Office …
Summary: We will not investigate Mrs X’s complaint about her Subject Access Request. It is reasonable to expect Mrs X to raise this matter with the Information Commissioner’s Office and pursue financial compensation from the court.
Summary: We will not investigate this complaint about the Council’s handling of an application for home-to-school transport assistance. This is because there is not enough evidence the Council is at fault to warrant an investigation.
Summary: We have upheld Mr Y’s complaint about the Council’s delay in considering his complaints under the statutory procedure for children’s social care. The Council has now agreed to progress the complaint under the statutory procedure promptly and consider an appropriate remedy for the delay. …
Summary: The Council was at fault for failing to consider Mrs X’s complaint through the children’s statutory complaints procedure. To remedy the injustice caused, the Council has agreed to apologise, make a payment and use the children’s statutory complaints procedure to provide a stage one …
Summary: We will not investigate this complaint about the Council’s decision to issue a Community Protection Warning. The injustice is not significant enough to warrant investigation.
Summary: We will not investigate Mr B’s complaint about the Council not taking action about a tree which overhangs his property. This is because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate this complaint about a home to school transport application. This is because there is not enough evidence of fault to warrant investigation.
Summary: Mr X complained the Council delayed making payment to his mother’s care provider for the live-in care it provided. He also complained the Council failed to provide effective communication. Mr X said the Council’s actions negatively impacted the care provider’s trust in the Council’s …
Summary: We have ended this investigation. Ms X should have complained to us sooner and we cannot investigate Ms X’s concerns about her child, Y’s, educational placement or lost education because she had already used her right of appeal to the special educational needs and …
Summary: We will not investigate this complaint about damage to Mr X’s car. This is because it is reasonable to expect Mr X to go to court.
Summary: We will not investigate this complaint about a claim for damage to Mr X’s motor vehicle. It would be reasonable to expect Mr X to pursue a claim of negligence by the Council in court.
Summary: We will not investigate this complaint about the Council’s maintenance of a public highway. This is because Mr X had an alternative legal remedy available to him through the courts. Only the courts could have decided on this matter, unlike the Ombudsman, and could …
Summary: We will not investigate Mr X’s complaint about the Council’s decision to take enforcement action against his estate. The enforcement notice was served more than four years ago. Mr X’s complaint is late, and he also had a right to appeal to the Planning …
Summary: We found fault with the Council limiting provision of transport to post-16 children based on whether a pre-existing route exists and has capacity, rather than considering the needs of the applicant. We also found fault with the Council not considering affordability when awarding Personal …
Summary: We will not investigate Mr X’s complaint about the Council’s library service because any injustice is not significant enough to warrant an investigation.
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.
Summary: We found fault by Suffolk County Council, Care UK and NHS Suffolk and North East Essex Integrated Care Board with regards to the care provided to Mrs C when she was resident in the Care Home. This fault placed Mrs C at risk and …
Summary: The Council considered Miss X’s points allocation for her housing register application properly although it delayed referring her case to the panel and failed to properly explain the reasoning for the panel’s decision. The Council also wrongly told Miss X to remain in her …
Summary: We will not investigate this complaint about damage to private property. This is because Ms X could take the matter to court.
Summary: We will not investigate this complaint about the Council’s decision to permit an electric vehicle charging cable to be laid across a footpath. There is insufficient evidence of fault in the Council’s actions to justify our involvement, and Miss Y has not suffered significant …
Summary: We have discontinued the investigation as Ms B has not engaged with the complaints process and the complaint should be investigated under the statutory complaints process for Children Act complaints before the matter is considered by the Ombudsman.
Summary: Miss X complained about the Council’s failure to provide alternative education for her daughter when she was out of school. We will not investigate this complaint as the matters complained about are too closely linked to the appeal to the Special Educational Needs and …