40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to remove a disabled parking bay from outside Miss X’s home. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss …
Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange suitable education and placement for her child. This is because the issues are too closely linked to the content of the EHC plan, which Mrs X has used her right of appeal …
Summary: We will not investigate this complaint about the Council’s decision to invoice Mrs X for damage to the footway outside her home. Further investigation would not lead to a different outcome. We cannot determine legal claims about damage to property and the courts are …
Summary: Ms X complained the Council did not properly consider her safeguarding concerns about Mrs Y. She also complained it wrongly blocked their communication. Ms X said this caused her unnecessary stress and put Mrs Y at risk. We find no fault with the Council.
Summary: We will not investigate this complaint about how the Council responded to Mr X’s information request. The Information Commissioner’s Office is better placed to consider this complaint.
Summary: We will not investigate this complaint about the Council’s decision about the complainant’s housing benefit entitlement. This is because most of the complaint is late and there are no good reasons to investigate. In any case it was reasonable to expect the complainant to …
Summary: We will not investigate Mr C’s complaint about the Council’s refusal of his request for a Clean Air Zone exemption for his vehicle. This is because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Mr X’s complaint about the Council’s decision he would need to pay for replacement dustbins. There is not enough evidence of fault by the Council, and we could not add anything further to the Council’s investigation.
Summary: We will not investigate this complaint about the Council’s refuse vehicle caused Ms X to damage her car. This is because it is reasonable for Ms X to pursue the matter through the courts.
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault to warrant investigation.
Summary: We will not investigate this complaint about how the Council handled the implementation and construction of a cycleway. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We cannot investigate this complaint about the Council’s management of public finances as it is not within our legal remit.
Summary: We will not investigate this complaint about the Council’s management of works completed to a shared driveway because there is insufficient evidence of fault in the Council’s actions to justify our involvement.
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s parking permit. Part of the complaint is late. For the more recent events, there is not enough evidence of fault by the Council to justify investigating. And, we cannot achieve the …
Summary: We will not investigate this complaint about Miss X’s application to move to a more suitable home. There is not enough evidence of fault by the Council to justify investigating.
Summary: We will not investigate this complaint about the Council's handling of a referral for support services and Mr X's involvement in services provided to his child. This is because the Council has already investigated and remedied the fault it identified, and there is not …
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an inevstigation.
Summary: We will not investigate Mr X’s complaint about the Council emailing him a homelessness application in his name that he had not made. This is because the Information Commission is better placed to consider.
Summary: Mrs X complained the Council did not issue her child’s Education Health and Care Plan within statutory timescales and did not provide the provision set out in the Plan. Mrs X says this impacted her child’s education and emotional wellbeing. We find fault with …
Summary: We will not investigate this complaint about the administration of a council tax account as there is insufficient remaining injustice to warrant our further involvement.
Summary: We will not investigate this complaint about a right of way. This is because the complaint is late without good reason to exercise discretion to investigate it now.
Summary: We will not investigate this complaint about Mr X's Blue Badge application because there is not enough evidence of fault in the way the Council considered his application, appeal and complaints to justify an investigation
Summary: We will not investigate Ms X’s complaint about the Council’s decisions on the priority of her housing application. There is insufficient evidence of fault in its decision-making to justify our involvement.
Summary: We will not investigate this complaint about the Council’s decision on Miss X’s housing priority. There is not enough evidence of fault by the Council to justify our involvement.
Summary: We will not investigate Mrs X’s complaint about how the Council responded to her data protection concerns. This is because these issues are best considered by the Information Commissioner.