London Borough of Lewisham
Summary: We will not investigate this complaint about Penalty Charge Notices. The Council has now cancelled them and there is nothing more we could achieve by investigating the matter further.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,353 investigated
10,886 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Surrey County Council
Summary: We cannot investigate X’s complaint about the Council’s refusal to carry out an Education Health and Care needs assessment, or the conduct of the Council during a tribunal appeal. The law prevents us from investigating complaints when someone has used their right of appeal …
Reading Borough Council
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. It would be reasonable to expect the complainant to have used the statutory representations and appeals procedure. We could not add to the Council’s investigation into …
London Borough of Barnet
Summary: We will not investigate this complaint about highway repairs because it is reasonable to expect Mr Y to go to court about the matter, who are better placed to consider the complaint.
Medway Council
Summary: We cannot investigate this complaint about the actions of a social worker. The law prevents us from investigating complaints about the start of court action or what happened in court.
Liverpool City Council
Summary: We will not investigate this complaint about the Council’s children’s services involvement with X’s family. This is because we cannot achieve the outcome that X is seeking.
Westmorland and Furness Council
Summary: We will not investigate Mr X’s complaint about the outcome of his claim for damages after his plants were damaged by Council contractors. This is because it is a complaint about a negligence claim which is a legal matter for the courts to consider …
Swindon Borough Council
Summary: We will not investigate this complaint about a planning officer’s report. The claimed injustice is not significant enough to warrant investigation.
London Borough of Haringey
Summary: The Council was at fault for delays carrying out a review into Ms X’s housing allocations decision. The Council was also at fault for its complaint handling. This caused Ms X frustration and uncertainty. The Council agreed to apologise to Ms X and make …
Maldon District Council
Summary: Mr X complained the Council failed to take enforcement action to control his neighbour’s development. We have ended our investigation because the complaint is late there are no good reasons why Mr X could not have complained sooner.
London Borough of Hillingdon
Summary: We will not investigate this complaint about the Council’s failure to address a persistent public health hazard and environmental nuisance at the entrance of Mrs X’s property. This is because the complaint is late and there are no good reasons.
London Borough of Hackney
Summary: We will not investigate Mr X’s complaint about the Council mishandling his homelessness case because there is insufficient evidence of fault in its decision making to justify our involvement. Mr X has exercised his statutory review rights in relation to the decision that he …
Central Bedfordshire Council
Summary: We will not investigate this complaint about council tax recovery. This is because the Council has taken appropriate action to remedy the injustice due to its fault. There is not enough evidence of fault to warrant investigation into other matters.
Sheffield City Council
Summary: We will not investigate this complaint about how the Council dealt with a credit due to Miss X’s mother’s account. This is because we have decided any injustice is not significant enough to justify our involvement.
City of Bradford Metropolitan District Council
Summary: We upheld Mr X’s complaint about the Council’s failure to address his safety concerns. The Council has agreed to apologise and provide him with an explanation.
London Borough of Enfield
Summary: We will not investigate this complaint about how the Council handled a complaint about the placement of a telecommunications cabinet. This is because we have decided any injustice is not significant enough to justify our involvement.
St Paul's School for Girls, Edgbaston
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is nothing more we could achieve.
Essex County Council
Summary: We will not investigate this complaint that the Council did not respond appropriately to a complaint. It is not a good use of our resources to consider complaints about complaint procedures, and we will not do so here.
Broxbourne Borough Council
Summary: We will not investigate this complaint about the Council’s failure to prevent illegal street parking near Mr X’s home. There is insufficient evidence of fault which has caused any significant personal injustice to Mr X.
Surrey County Council
Summary: We will not investigate this complaint about the Council’s assessment of a road for speed restrictions. There is insufficient evidence of fault which would warrant an investigation.
London Borough of Newham
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged traffic contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure. In this case the Council has cancelled the penalties using its discretion …
London Borough of Barnet
Summary: We will not investigate this complaint about the Council’s decision to invoice Mrs X for damage to the footway outside her home. Further investigation would not lead to a different outcome. We cannot determine legal claims about damage to property and the courts are …
Blackburn with Darwen Council
Summary: We will not investigate this complaint about the Council’s failure to remove a disabled parking bay which Mr X says is unnecessary and is being abused by the household who use it. There is insufficient evidence of fault which has caused any significant injustice …
Buckinghamshire Council
Summary: We will not investigate this complaint about taxi licensing because there is not enough evidence of fault or injustice to justify investigating.
Essex County Council
Summary: We cannot investigate this complaint that the Council failed to make alternative educational provision for the complainant’s child while he could not attend school. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), …