40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate this complaint about the Council’s use of public funds to defend a decision to grant planning permission. The law prevents us from investigating complaints where someone has started court action about the same or related matters. Also, using public funds …
Summary: We will not investigate this complaint about care planning decisions for a child. This is because the law prevents us from investigating complaints about the start of court action or what happened in court.
Summary: We cannot investigate this complaint about the Council’s decision to grant outline planning permission. The law prevents us from investigating complaints from public bodies.
Summary: We will not investigate Mr X’s complaint about the Council’s decision to implement a vehicle size surcharge. Mr X has not suffered significant personal injustice and there is not enough evidence of fault to justify investigating.
Summary: We will not investigate Mr X’s complaint about the Council’s decision to let him use its land as a parking space. This is because the claimed injustice is not significant enough to warrant further investigation and we could not achieve a worthwhile outcome.
Summary: We will not investigate this complaint about the actions of a Council commissioned care provider, resulting in Miss M receiving an injury. The complaint is late and there are no good reasons to consider it now.
Summary: We will not investigate this complaint about Ms X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.
Summary: We will not investigate this complaint about a school allocation for Mr X’s child. There is not enough evidence of fault in how the Council reached its decision to warrant further investigation.
Summary: We will not investigate this complaint about the information the Council provided in response to a request by us. It is unlikely we would find fault in the Council’s actions.
Summary: Ms X complained about the way the Council assessed her and her children. The Council was at fault for failing to investigate her complaint using the statutory procedure. This caused Ms X to miss out on an independent investigation of her complaint. The Council …
Summary: We will not exercise discretion to investigate this complaint about the Council’s maintenance of a highway drain near Mrs X’s property. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not …
Summary: We will not investigate Mr X’s complaint alleging Council failings when dealing with his social care needs in 2018 and 2022. This is because the complaint is late and there are insufficient grounds for us to investigate.
Summary: We cannot investigate Mr X’s complaint about the actions of a parish council. Parish councils are not bodies within our jurisdiction. For the rest, any injustice Mr X has experienced is not significant enough to justify our involvement. Additionally, we cannot achieve the outcomes …
Summary: We will not investigate Mr X’s complaint about matters in connection with an abatement notice. This is because Mr X used his legal right to appeal and it is not possible to separate out his concerns from the substantive issue which provided a legal …
Summary: We will not investigate this complaint about missed bin collections, including the Council’s communication with Mr X about the same matter. The Council has already remedied Mr X’s injustice and there are no wider public interest issues remaining to justify an investigation.
Summary: We will not investigate this complaint about the Council’s delays in handling a planning application. This is because we cannot achieve the outcome Mrs X is looking for.
Summary: We cannot investigate this complaint about the running of a Council-owned market. The law says we cannot investigate complaints about the Council’s provision or operation of markets. We will not investigate part of this complaint because there no worthwhile outcome achievable by an investigation.
Summary: We will not investigate Mr X’s complaint about a Council decision to introduce a collection point for his household waste collections. There is insufficient evidence of fault to warrant an investigation.
Summary: We cannot investigate part of Miss X’s complaint because it is too closely linked to matters which were appealed to a tribunal. We will not investigate part of the complaint because there is insufficient evidence of fault by the Council to justify investigation. We …
Summary: We will not investigate this complaint about the complainant being unaware of her neighbour's planning application, and the Council’s decision to approve it. There is insufficient evidence of fault in the way the Council handled the application.
Summary: We will not investigate Miss X’s complaint about the Council failing to investigate safeguarding concerns she raised in relation to her adult children. This is because we do not consider Miss X as an appropriate representative and we cannot achieve the outcome she wants.
Summary: We will not investigate Ms X’s complaint about school transport because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Mr X’s complaint about the qualifications the Council requires people providing school transport services to take because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse school travel assistance for her child. There is not enough evidence of fault by the Council to justify us investigating.
Summary: Mrs X complained the Council delayed issuing an Education, Health and Care Plan for her daughter and failed to provide suitable alternative education when she was unable to access school. There was a delay in the EHC Plan process and a failure to consider …