40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We have upheld Ms X’s complaint that the Council did not properly consider whether her temporary accommodation was suitable. The Council has agreed to resolve this by making a new decision which resolves the complaint early. We will not investigate Ms X’s other complaints. …
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Summary: Mr F complained about the Council’s handling of the Education, Health and Care (EHC) plan process for his daughter (X) and her education when she stopped attending school. We found fault by the Council for failing to adhere to the statutory timescales in the …
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to take further enforcement action against a neighbouring development. There is not enough evidence of fault in the Council’s decision making process, and we would not be able to achieve the outcome …
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to look into her report of a breach of planning control. The complaint is too late and we have seen no reason Miss X could not have complained to us much sooner.
Summary: We will not investigate this complaint about the Council’s failure to respond to Miss X’s request to amend her council tax payment date and its decision to issue a final notice and court summons due to unpaid council tax. This is because there is …
Summary: We will not investigate this complaint about the way the Council considered a planning application before granting planning permission. We have not seen enough evidence of fault in the Council’s actions to justify an investigation. Also, we cannot achieve the outcome Mr X is …
Summary: We cannot investigate this complaint about the Council’s decisions not to carry out an Education, Health and Care needs assessment for her child because she has exercised her right of appeal to the Tribunal. We will not investigate Mrs X’s complaint about the Council’s …
Summary: We will not investigate Mr X’s complaint about a breach of data protection. It is reasonable to expect Mr X to raise his concerns with the Information Commissioner’s Office. He can also pursue financial compensation from the court.
Summary: Mrs X complained the Council delayed issuing an Education, Health and Care Plan for her daughter and failed to provide suitable alternative education when she was unable to access school. There was a delay in the EHC Plan process and a failure to consider …
Summary: We find fault with the care provider, Promedica24. Its care worker did not follow the correct procedures when Mr W expressed an intention to take his own life. Although Mr W has since died and we cannot therefore remedy any injustice to him, these …
Summary: Ms X complained about the way the Council assessed her family situation. There was no fault in the way the Council considered Ms X’s complaint about this matter.
Summary: We will not investigate this complaint about local housing allowance and discretionary housing payments. Local housing allowance is not an administrative function of the council, and the remaining injustice is not significant enough to warrant an investigation.
Summary: We will not investigate this complaint about the Council’s decision on a disabled parking bay application. This is because we are unlikely to find fault in the Council’s decision-making process and there is not a significant personal injustice.
Summary: We will not investigate Ms X’s complaint about the Council’s actions in its handling of her children’s case which is subject to ongoing family court proceedings. This is because there is no sign of fault in the Council’s decision not to consider her complaint …
Summary: We will not investigate Mr X’s complaint about parking enforcement action taken on land outside his property. This is because the courts are better placed to determine the extent of the public highway and there is not enough evidence of fault in the way …
Summary: We will not investigate this complaint about the Council’s decision not to install new traffic safety measures outside a school. There is insufficient evidence of fault to warrant investigation by the Ombudsman. In any event, Mr X has not experienced a significant personal injustice.
Summary: We will not investigate Mr X’s complaint about the Council’s handling of the closure of a public byway. This is because the decision to continue the closure was made by a body we cannot investigate.
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s planning application and subsequent complaint. It is reasonable to expect her to have used her right of appeal to the Planning Inspector and, in any case, there is insufficient evidence of …
Summary: We will not investigate Mrs X’s complaint about the School Admissions Appeal Panel’s decision to refuse an appeal. There is not sufficient evidence of fault in the panel’s decision making to warrant an investigation.
Summary: We will not investigate this complaint about a kinship placement. This is because further investigation would not lead to a different outcome, any fault has not caused injustice and we will not normally investigate complaint handling if we are not investigating the substantive complaint.
Summary: We cannot investigate Ms X complaint about the suitability of two properties allocated to her through the Council’s social housing scheme before and during 2023. The complaint is late and there is no good reason to investigate now.
Summary: We will not investigate this complaint about the information the Council provided in response to a request by us. It is unlikely we would find fault in the Council’s actions.
Summary: Ms X complained about the way the Council assessed her and her children. The Council was at fault for failing to investigate her complaint using the statutory procedure. This caused Ms X to miss out on an independent investigation of her complaint. The Council …
Summary: We will not investigate this complaint about a school allocation for Mr X’s child. There is not enough evidence of fault in how the Council reached its decision to warrant further investigation.