40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate this complaint about the Council’s handling of its high hedges policy. There is not enough evidence of fault to justify an investigation, and further investigation would not lead to a different outcome.
Summary: We will not investigate this complaint about the recovery of housing benefit overpayments. This is because the complaint is made late.
Summary: We will not investigate this complaint about the Council issuing X with a Fixed Penalty Notice. There is no worthwhile outcome achievable from our investigation. Additionally, X can challenge the notice in court.
Summary: Mr X complains on behalf of Mrs Y that the Council has not dealt with adult social care properly because it has not calculated charges for Mrs Y correctly, causing financial loss. The Council did not calculate charges correctly. Mrs Y’s estate suffered financial …
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to progress homelessness applications made by Mr X in 2023 and 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that …
Summary: We have upheld Ms X’s complaint that the Council did not properly consider whether her temporary accommodation was suitable. The Council has agreed to resolve this by making a new decision which resolves the complaint early. We will not investigate Ms X’s other complaints. …
Summary: We cannot investigate this complaint about the Council’s handling of a child’s Education, Health and Care plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the …
Summary: We will not investigate Mr X’s complaint about the way the Council considered his neighbour’s planning application. We have not seen enough evidence of fault.
Summary: We will not investigate Mrs X’s complaint because it is late and there are no good reasons why she did not complain to us sooner.
Summary: We will not investigate this complaint about personal injury caused by alleged highway disrepair.
Summary: We will not investigate this complaint about a failure to get the full market value for a property the Council sold. The law says we cannot consider matters which affect all or most of the people who live in the Council’s area. Also, it …
Summary: We will not investigate Mrs X’s complaint about the Authority’s decision to approve a planning application. We have not seen enough evidence of fault in the way the Council considered the application.
Summary: We will not investigate Mrs X’s complaint about the Council’s actions between 2014 and 2016 when it removed her children from her care. The complaint is very late and there are no good grounds to exercise discretion to consider it now so long after …
Summary: We will not investigate Ms X's complaint about the Council's decision to change its waste collection arrangements. This is because further investigation is unlikely to find evidence of fault in the Councils actions.
Summary: We will not investigate Mr X’s complaint about the Council’s refuse team not returning his bins to his property and blocking his driveway. This is because any personal injustice is not significant enough to warrant an investigation.
Summary: We found fault by the Council because it delayed completing an Education, Health and Care needs assessment for Mrs X’s child, and did not provide them with alternative education provision when they could not attend school. The Council’s actions caused Mrs X distress and …
Summary: We have ended this investigation. We cannot investigate Miss X’s concerns about her child, Y’s, lost education because she had a right of appeal to the special educational needs and disabilities (SEND) Tribunal about Y’s school placement. Miss X’s concerns about Y’s annual review …
Summary: We will not investigate this complaint about the Council’s decision on Ms X’s priority for social housing. There is not enough evidence of fault by the Council to justify our involvement.
Summary: Miss X complained about how the Council handled her housing review and complaint about this matter. She said this caused distress for her and her family because they had to continue living in unsuitable housing for longer than needed. We have ended our investigation …
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her family before a child protection conference. The Council has already investigated her concerns, identified failings and provided a remedy. Further investigation by us would not lead to a different outcome.
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her noise nuisance complaint. This is because there is not enough evidence of fault by the Council to justify us investigating.
Summary: Miss X complained about the Council’s delays in providing her son, Y, with home to school transport. We find the Council was at fault for its inaccurate communication and for its delay in providing Y with home to school transport. This caused Miss X …
Summary: We will not investigate this complaint about a licence to plant on the highway. This is because we are unlikely to find fault with the Council’s decision making. The Council offered to replace the planting and waive the licence fee for Mr X and …
Summary: We will not investigate Miss X’s complaint about the Council issuing her a Fixed Penalty Notice. This is because Miss X has, or had, the right to raise a defence against the issuing of the notice in the magistrates court.
Summary: The Council was at fault for how it charged Mr X for his care. The Council took appropriate action when it recognised errors in its invoicing, however, was at fault for raising Mr X’s expectations around a review of his financial assessment. The Council …