40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: Based on current evidence there is no fault in the Council’s grant of planning permission for developments close to Mrs X’s property. The Council delayed responding to the complaint and failed to respond to the stage two complaint. That caused Mrs X frustration. An …
Summary: We will not investigate Mrs X’s complaint about a breach of data protection. It is reasonable to expect Mrs X to raise her concerns with the Information Commissioner’s Office.
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s personal information. The Information Commissioner is better placed to consider and decide complaints about data protection.
Summary: We cannot investigate this complaint about a viability assessment carried out by the Council. This is because the substantive matter has been considered as part of court proceedings.
Summary: We cannot investigate Mrs X’s complaint about refuse and recycling collections, street cleanliness and highway maintenance. This is because the refuse and street cleanliness issues stem from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or …
Summary: We will not investigate this complaint that the Council has failed to provide suitable alternative educational provision for the complainant’s daughter while she has been unable to attend school. There is insufficient evidence of fault on the Council’s part to warrant investigation.
Summary: We will not investigate Mrs X’s complaint about the Council’s actions between 2014 and 2016 when it removed her children from her care. The complaint is very late and there are no good grounds to exercise discretion to consider it now so long after …
Summary: We will not investigate Mr X’s complaint about a work placement arranged via the Council because we could not add to the Council’s previous investigation and there is insufficient evidence of fault by the Council.
Summary: We will not investigate this complaint about the Council’s response to Mr X’s concerns about his neighbour’s tree. The Council has removed the tree, and further investigation would not lead to a different outcome.
Summary: We will not investigate this complaint about a penalty charge notice issued by the Council. This is because the injustice he claims was not the result of the Council’s actions and lies largely in the impact he says the matter had on his health, …
Summary: Mr F complained about the Council’s handling of the Education, Health and Care (EHC) plan process for his daughter (X) and her education when she stopped attending school. We found fault by the Council for failing to adhere to the statutory timescales in the …
Summary: Mr X complains on behalf of Mrs Y that the Council has not dealt with adult social care properly because it has not calculated charges for Mrs Y correctly, causing financial loss. The Council did not calculate charges correctly. Mrs Y’s estate suffered financial …
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to progress homelessness applications made by Mr X in 2023 and 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that …
Summary: We have upheld Ms X’s complaint that the Council did not properly consider whether her temporary accommodation was suitable. The Council has agreed to resolve this by making a new decision which resolves the complaint early. We will not investigate Ms X’s other complaints. …
Summary: We cannot investigate this complaint about the Council’s handling of a child’s Education, Health and Care plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the …
Summary: We will not investigate Mr X’s complaint about the way the Council considered his neighbour’s planning application. We have not seen enough evidence of fault.
Summary: We will not investigate Mrs X’s complaint because it is late and there are no good reasons why she did not complain to us sooner.
Summary: We will not investigate this complaint about a failure to get the full market value for a property the Council sold. The law says we cannot consider matters which affect all or most of the people who live in the Council’s area. Also, it …
Summary: We will not investigate Mrs X’s complaint about the Authority’s decision to approve a planning application. We have not seen enough evidence of fault in the way the Council considered the application.
Summary: We will not investigate Ms X's complaint about the Council's decision to change its waste collection arrangements. This is because further investigation is unlikely to find evidence of fault in the Councils actions.
Summary: We will not investigate Mr X’s complaint about the Council’s refuse team not returning his bins to his property and blocking his driveway. This is because any personal injustice is not significant enough to warrant an investigation.
Summary: We cannot investigate this complaint about Council delays in making Ms X’s incentive payment for downsizing to a smaller Council property. This is because we cannot investigate complaints about the provision or management of social housing.
Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not homeless or threatened with homelessness. This is because it was reasonable for him to ask the Council for a review.
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
Summary: We will not investigate this complaint about the Council's actions in issuing a Fixed Penalty Notice. This is because further investigation is unlikely to find evidence of fault in the Council's actions.