Lancaster City Council
Summary: We will not investigate Mr X’s complaint about the Council’s delay in issuing his council tax bill. This is because an investigation by the Ombudsman would not achieve a different outcome.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,354 investigated
10,887 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Suffolk County Council
Summary: We will not investigate Mrs X’s complaint about the Council’s response to a fallen tree in her garden. Mrs X’s complaint is late, and there are not good reasons to investigate it now.
Reading Borough Council
Summary: We will not investigate Mr X’s complaint that a social worker provided inaccurate information in an email because the issue has not caused Mr X a significant injustice and we cannot achieve the outcome he seeks. It is reasonable for Mr X to raise …
Somerset Council
Summary: There was fault by the Council. It cannot show that it properly considered whether it is reasonable for Ms X to stay in her current property, nor that it told her that she could ask it to review its decision about this. The Council’s …
London Borough of Hammersmith & Fulham
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice because the Council has reviewed the matter and issued a refund to Mr B.
London Borough of Brent
Summary: We will not investigate this complaint about anti-social behaviour and property damage caused by a neighbouring property. It is reasonable for Mrs X to seek damages through insurers and the courts. She has not otherwise suffered significant personal injustice, and an investigation is unlikely …
Leicester City Council
Summary: We will not investigate this complaint about the Council’s decision to issue a school absence fixed penalty notice.
North West Leicestershire District Council
Summary: We will not investigate Ms X’s complaint that the Council missed several refuse collections from her property. This is because further investigation would not lead to a different outcome.
Essex County Council
Summary: We will not investigate Ms X’s complaint about educational provision and placements because it was reasonable for Ms X to use her right to appeal to the First-Tier (Special Educational Needs and Disability) Tribunal.
Sheffield City Council
Summary: We will not investigate this complaint about the Council deciding a person deprived themselves of capital by creating a trust settlement of their property, assessing their finances as if they still owned the property, and therefore deciding the person should pay for their care …
Nottinghamshire County Council
Summary: We will not investigate Ms X’s complaint the Council refused to reimburse her for school transport because there is not enough evidence of fault to justify an investigation.
Wirral Metropolitan Borough Council
Summary: Ms X complains the Council failed to provide her daughter, Y, with the provision listed in Section F of her Education, Health and Care Plan and failed to consider its Section 19 duty from July 2024. Ms X also says the Council breached statutory …
Buckinghamshire Council
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide school transport for his children following his house move because there is not enough evidence of fault to justify an investigation.
London Borough of Wandsworth
Summary: Mrs D complained about NHS South West London Integrated Care Board’s (the ICB’s) and London Borough of Wandsworth Council’s (the Council’s) response to her son’s, J’s, deteriorating mental health before and after he was detained under the Mental Health Act. We find fault that …
Liverpool City Council
Summary: We will not investigate this complaint about how the Council assessed X’s child’s special educational needs. This is because the complaint is made late.
Staffordshire County Council
Summary: Mrs X complained the Council incurred delays in arranging alternative educational provision for her daughter when she was unable to attend school. She also complained the Council did not provide sufficient support or adequate alternative educational provision. Mrs X says the Council’s actions negatively …
East Hertfordshire District Council
Summary: We will not investigate this complaint about a leisure centre gym being too hot. This is because we have decided any injustice is not significant enough to justify our involvement.
Central Bedfordshire Council
Summary: We will not investigate this complaint about Mr X’s Blue Badge application because there is not enough evidence of fault to justify an investigation.
Surrey County Council
Summary: We have found the Council at fault for not considering its Section 19 duty when Mrs X’s child, Y was unable to attend school. Y missed nearly a year of provision at a key point in their education. The Council has agreed to apologise, …
London Borough of Brent
Summary: We have discontinued our investigation into this complaint, about the implementation of specialist educational provision, and other related matters. This is because the complaint is late, and because it would be disproportionate to investigate further, given the extensive investigation already undertaken by the Council.
Park View Care Home (Ipswich) Limited
Summary: Based on the evidence seen so far, we propose to end our investigation into Mrs X's complaint about the care her mother received. While there is evidence of fault in the care provider's assessment, care planning and monitoring, the provider has already offered a …
Medway Council
Summary: The Council delayed holding an annual review of Mrs X’s child Y’s Education, Health and Care (EHC Plan for 14 months. It meant Y went without an updated EHC Plan for 15 months. The Council agreed to apologise and make a payment to Mrs …
Cheshire West & Chester Council
Summary: Based on current evidence there is no fault in the Council’s grant of planning permission for developments close to Mrs X’s property. The Council delayed responding to the complaint and failed to respond to the stage two complaint. That caused Mrs X frustration. An …
Birmingham City Council
Summary: We will not investigate this complaint about the Council’s provision of temporary accommodation which Miss X says is unsuitable due to a mouse infestation. It was reasonable for Miss X to seek a review of suitability and use the appeals procedure available under the …
Bristol City Council
Summary: Mr X and Mrs Z complained the Council failed to complete the Education, Health and Care (EHC) assessment process and issue their son’s final EHC Plan within statutory timescales. They also complained about the Council’s communication and complaint-handling. The Council was at fault. There …