40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Summary: We will not investigate Ms X’s complaint about the Council’s decision to remove her single person council tax discount. Further investigation would not lead to a different or more meaningful outcome and there is insufficient evidence of fault.
Summary: We will not investigate this complaint about the Council’s handling of a council tax account. This is because the Council has provided an appropriate remedy for the injustice. We will not investigate Mr X’s late complaints as there are no good reasons for this.
Summary: We will not investigate this complaint about the Council’s handling of a bulky waste collection. This is because we have decided any injustice is not significant enough to justify our involvement.
Summary: We have ended this investigation. Mrs X complained the Council had not issued her child, Y’s, Education, Health and Care (EHC) Plan. The Council has now issued Y’s final EHC Plan and has already put an implementation plan in place. There was nothing worthwhile …
Summary: We have found the Council at fault for not considering its Section 19 duty when Mrs X’s child, Y was unable to attend school. Y missed nearly a year of provision at a key point in their education. The Council has agreed to apologise, …
Summary: We will not investigate Mr X’s complaint about how the Council handled his request for information. It is reasonable to expect Mr X to raise his concerns with the Information Commissioner’s Office.
Summary: We will not investigate Ms X’s complaint that the Council missed several refuse collections from her property. This is because further investigation would not lead to a different outcome.
Summary: The Council delayed holding an annual review of Mrs X’s child Y’s Education, Health and Care (EHC Plan for 14 months. It meant Y went without an updated EHC Plan for 15 months. The Council agreed to apologise and make a payment to Mrs …
Summary: We will not investigate this complaint about how the Council dealt with X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. Delay in issuing a homelessness Relief duty letter for four weeks did not cause any significant injustice to Mr X.
Summary: We will not investigate Ms X’s complaint the Council refused to reimburse her for school transport because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s personal information. The Information Commissioner is better placed to consider and decide complaints about data protection.
Summary: Mrs D complained about NHS South West London Integrated Care Board’s (the ICB’s) and London Borough of Wandsworth Council’s (the Council’s) response to her son’s, J’s, deteriorating mental health before and after he was detained under the Mental Health Act. We find fault that …
Summary: We will not investigate this complaint that the Council unlawfully shared X’s personal information causing a safeguarding concern. The Information Commissioner’s Office is better placed to deal with complaints about data protection and there is no evidence of fault with the Council’s response to …
Summary: We will not investigate this complaint about how the Council dealt with a complaint regarding a claim for damage to X’s motor vehicle. This is because X has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts …
Summary: We will not investigate Mrs X’s complaint about a breach of data protection. It is reasonable to expect Mrs X to raise her concerns with the Information Commissioner’s Office.
Summary: We will not investigate this complaint about how the Council assessed X’s child’s special educational needs. This is because the complaint is made late.
Summary: Mrs X complained the Council incurred delays in arranging alternative educational provision for her daughter when she was unable to attend school. She also complained the Council did not provide sufficient support or adequate alternative educational provision. Mrs X says the Council’s actions negatively …
Summary: We will not investigate Miss X’s complaint about how the Council handled her request for documents. It is reasonable to expect Miss X to raise her concerns with the Information Commissioner’s Office.
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide school transport for his children following his house move because there is not enough evidence of fault to justify an investigation.
Summary: We will not investigate this complaint about the Council deciding a person deprived themselves of capital by creating a trust settlement of their property, assessing their finances as if they still owned the property, and therefore deciding the person should pay for their care …
Summary: Based on the evidence seen so far, we propose to end our investigation into Mrs X's complaint about the care her mother received. While there is evidence of fault in the care provider's assessment, care planning and monitoring, the provider has already offered a …
Summary: Ms X complains the Council failed to provide her daughter, Y, with the provision listed in Section F of her Education, Health and Care Plan and failed to consider its Section 19 duty from July 2024. Ms X also says the Council breached statutory …
Summary: There was fault by the Council. It cannot show that it properly considered whether it is reasonable for Ms X to stay in her current property, nor that it told her that she could ask it to review its decision about this. The Council’s …
Summary: We will not investigate this complaint about anti-social behaviour and property damage caused by a neighbouring property. It is reasonable for Mrs X to seek damages through insurers and the courts. She has not otherwise suffered significant personal injustice, and an investigation is unlikely …