Bristol City Council
Summary: We will not investigate this complaint about information the Council gave regarding parking permits. There is insufficient evidence of fault by the Council.
Source · Ombudsman decisions
LGO Individual Decisions
40,244 total decisions
13,354 investigated
10,887 upheld
82% upheld of investigated
Years: Jan 2022–Sep 2026
40,244 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Decisions
Kent County Council
Summary: We will not investigate this complaint about the Council’s decision not to increase the support it has awarded for Mr X to travel to his post 16 education. This is because there is not enough evidence of fault to warrant an investigation.
Birmingham City Council
Summary: We will not investigate this complaint about how the Council dealt with reports of fly tipping. This is because further investigation would not lead to a different outcome.
Calderdale Metropolitan Borough Council
Summary: We have found the Council not at fault for failing to secure a suitable education for Y. The Council took appropriate actions to try and secure suitable provision but for reasons beyond the Council’s control, Y was unable to engage.
London Borough of Hammersmith & Fulham
Summary: We will not investigate this complaint about the Council’s handling of Mr C’s complaint about his bin being left in a position which obstructed access to his home. This is because we have decided any injustice is not significant enough to justify our involvement.
Hertfordshire County Council
Summary: Mrs X complained the Council failed to deliver provision in her son, Y’s, Education Health and Care (EHC) Plan. She says this distressed her family and Y missed provision. We are discontinuing our investigation. We have already investigated Mrs X’s complaint and cannot add …
Essex County Council
Summary: There was no fault by the Council during the period that is in the Ombudsman’s jurisdiction to investigate. The Council put in place alternative provision and changed the provision three times when the child did not engage.
West Sussex County Council
Summary: We will not investigate this complaint about obstructions on a public byway. The court is better placed to deal with the complaint, and it is reasonable to expect Mr X to go to court about the matter.
Durham County Council
Summary: We will not investigate this complaint about the Council’s management of a car park. This is because the alleged fault has not caused Mr B a significant injustice.
Hartlepool Borough Council
Summary: We will not investigate this complaint about how the Council responded to Mr X’s correspondence. Further investigation would not lead to a different outcome and any injustice is not significant enough to justify our involvement.
Medway Council
Summary: We will not investigate this complaint about care charges. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate.
Transport for London
Summary: We cannot investigate a complaint about London Tribunals because we have no legal power to investigate its actions. Nor will we investigate a complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect the complainant to apply to the Traffic …
Dudley Metropolitan Borough Council
Summary: We cannot investigate this complaint about how the Council prepared a report for court. The law prevents us from investigating matters which are subject to court proceedings.
North Yorkshire Council
Summary: We will not investigate this complaint about how the Council decided home to school transport. There is not enough evidence of fault in the Council’s decision making to warrant further investigation.
Worcester City Council
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her building regulation application. This is because further investigation by us would not lead to a different outcome.
London Borough of Southwark
Summary: We will not investigate this complaint about the Council’s failure to pay compensation for delay in dealing with Miss X’s complaint about her housing application and failure to issue a Stage 2 complaint response. The Council has paid the compensation and a Stage 2 …
East Riding of Yorkshire Council
Summary: We will not investigate Ms X’s complaint the Council asked her to repay a personal travel budget for her son’s home to school transport once she left the area because there is not enough evidence of fault to justify an investigation.
Surrey County Council
Summary: We will not investigate this complaint about contact being restricted by the Council because there is not enough evidence of fault to justify investigating or Mr Y’s complaint about highway disrepair because it does not tests set out in our Assessment Code are not …
London Borough of Camden
Summary: We will not investigate this complaint about problems X had making online Council Tax payments. This is because we have decided any injustice is not significant enough to justify our involvement.
Stockton-on-Tees Borough Council
Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault in the Council’s decision not to investigate X’s complaint while court proceedings are ongoing.
Leicestershire County Council
Summary: We will not investigate this complaint about shared home to school transport. It is unlikely we would find fault with how the Council decided a shared taxi was appropriate. We will not investigate the Council’s communication about the matter because an investigation is unlikely …
Kent County Council
Summary: We cannot investigate this complaint about alleged political campaigning as it is made on behalf of a district council and so not within our remit.
Lincolnshire County Council
Summary: Mr F complained about the way the Council changed his son’s home to school transport in 2025. We found no fault.
Cambridgeshire County Council
Summary: Mr F complained the Council failed to secure a suitable education for his daughter. We found fault which caused uncertainty about what provision could have been made in 2024/25 and delay in putting alternative provision in place which caused a loss of provision for …
Staffordshire County Council
Summary: Mrs X complained the Council did not provide appropriate education to her daughter, Y, and that it failed to adhere to statutory timescales linked to assessment and review processes related to her special educational needs. We found fault because the Council took too long …